Complaints to Amazon

born_again

StuartFM said:

Came across a site called Resolver that helps people make complaints, they say it`s free. You can raise a complaint against Amazon with them. They say to raise one directly with Amazon as well, as Amazon wont deal with them anymore, could be they are still collecting data on the number of disgruntled customers Amazon have.

Resolver does not help in any way. All they do is forward the complaint on to the company.

eskbanker

StuartFM said:

Came across a site called Resolver that helps people make complaints, they say it`s free. You can raise a complaint against Amazon with them. They say to raise one directly with Amazon as well, as Amazon wont deal with them anymore, could be they are still collecting data on the number of disgruntled customers Amazon have.

Resolver is rarely referred to positively on here and I can see why if they're accepting Amazon complaints while simultaneously admitting that Amazon wont deal with them anymore!

sheramber

A local depot doesn't mean that is where your item is held.

I have  two depots near me.

I have a tracking schedule showing item arrived at local depot so it must have been held elsewhere .

What does the tracking for your order say? 

Resolver just pass your email to them onto the company concerned, no more than that.

PHK

eskbanker said:

StuartFM said:

Came across a site called Resolver that helps people make complaints, they say it`s free. You can raise a complaint against Amazon with them. They say to raise one directly with Amazon as well, as Amazon wont deal with them anymore, could be they are still collecting data on the number of disgruntled customers Amazon have.

Resolver is rarely referred to positively on here and I can see why if they're accepting Amazon complaints while simultaneously admitting that Amazon wont deal with them anymore!

Resolver is essentially useless. At my last job we'd regularly get complaints through resolver for completely different companies! 

Basically, they forward the complaint to the company but their database is not up to date and accurate. So you are effectively wasting time using resolver. 

And for Data Protection reasons going through a third party means you'll either have to give authorisation  or won't get a response.