Faulty Macbook less than 6 months old - how to proceed

shaun_from_Africa

Have you contacted Apple to see if they will provide a prepaid courier service so you only have to pack it up and possibly drop it off at a local depot?
https://www.apple.com/legal/warranty/products/uk-ireland-universal-warranty.html

(ii) Mail-in service. If Apple elects to provide service through its mail-in service, Apple will send you prepaid waybills and if applicable, packaging material and instructions on how to properly pack and address your Apple product, so that you may ship your Apple Product to an ARS or AASP location. Instructions may be sent to you via email or in hard copy with the packaging material. Once service is complete, the ARS or AASP location will return the Apple Product to you. Apple will pay for shipping to and from your location if all instructions regarding the method of packaging and shipping the Apple Product are followed.

The_Rainmaker

Has it been dropped?  They will know if it has been.

cymruchris

Funnily enough my Macbook pro from 2015 has just developed a screen fault - so I've got a pre-paid label thing on the way to get it sent back for repair. Have you decided what you're doing with yours yet?

2stixoftwixes

Apple are sending a box so it can be sent back.
Will see how long it takes, hopefully not long as I need to buy a cheap laptop to do stuff on

isplumm

Hi
My Apple Mac developed a screen fault - I went t the Apple store & they could not fix - they took it from me straight away & fixed within 5 days - which I thought was pretty good - all under warranty for me.

Keep_pedalling

2stixoftwixes said:

Apple are sending a box so it can be sent back.
Will see how long it takes, hopefully not long as I need to buy a cheap laptop to do stuff on

Have you backed up all your data? It is possible you may not get the same device back.

mattyprice4004

Keep_pedalling said:

2stixoftwixes said:

Apple are sending a box so it can be sent back.
Will see how long it takes, hopefully not long as I need to buy a cheap laptop to do stuff on

Have you backed up all your data? It is possible you may not get the same device back.

A good point - my phone went in for a screen replacement, even then they wiped it! 
A bit silly given it was definitely still my original phone  

DoaM

mattyprice4004 said:
my phone went in for a screen replacement, even then they wiped it! 

A bit silly given it was definitely still my original phone  

How do you know for sure? Did you leave the SIM card in it? Did you record the IMEI number?