Faulty Macbook less than 6 months old - how to proceed

2stixoftwixes

I Bought a new macbook pro that cost £1700 on 26th december 2019 from Amazon
Last night the screen went totally blank.
I have spoken to Amazon 'technical chat' who told me there wasn't anything they could do and advised me to speak to 'Apple technical chat' which I did.
Apple chat gave me a couple of solutions of resetting various RAMS  neither of which worked.
They told me it was probably a hardware issue and I needed to return it for repair under warrenty
I need the macbook for work and my daughter is currently using it for her schoolwork so being without it isn't really an option as none of Apple shops are open.
However the laptop is less than 6 months old
According to this website
https://whatconsumer.co.uk/faulty-laptop-rights/

How to get your laptop fixed for free

This depends upon when you bought the laptop. If you have just got it then you could reasonably expect your money back or a replacement rather than a repair. If the laptop was bought less than six months ago it is assumed to have been faulty when it was delivered and the shop has to prove otherwise.

Amazon won't refund - only repair
How do I battle this out?

shaun_from_Africa

2stixoftwixes said:

According to this website
https://whatconsumer.co.uk/faulty-laptop-rights/

How to get your laptop fixed for free

This depends upon when you bought the laptop. If you have just got it then you could reasonably expect your money back or a replacement rather than a repair. If the laptop was bought less than six months ago it is assumed to have been faulty when it was delivered and the shop has to prove otherwise.

Amazon won't refund - only repair
How do I battle this out?

Amazon do have the legal right to insist on a repair. You can state your preference for a refund but ultimately it's down to their decision.
You would only be entitled to insist on a refund if it went faulty within the first 30 days or if it failed more than once. With a single failure after 30 days, the retailer can decide to repair, replace or refund.

powerful_Rogue

2stixoftwixes said:

I Bought a new macbook pro that cost £1700 on 26th december 2019 from Amazon
Last night the screen went totally blank.
I have spoken to Amazon 'technical chat' who told me there wasn't anything they could do and advised me to speak to 'Apple technical chat' which I did.
Apple chat gave me a couple of solutions of resetting various RAMS  neither of which worked.
They told me it was probably a hardware issue and I needed to return it for repair under warrenty
I need the macbook for work and my daughter is currently using it for her schoolwork so being without it isn't really an option as none of Apple shops are open.
However the laptop is less than 6 months old
According to this website
https://whatconsumer.co.uk/faulty-laptop-rights/

How to get your laptop fixed for free

This depends upon when you bought the laptop. If you have just got it then you could reasonably expect your money back or a replacement rather than a repair. If the laptop was bought less than six months ago it is assumed to have been faulty when it was delivered and the shop has to prove otherwise.

Amazon won't refund - only repair
How do I battle this out?

Careful battling it out saying you need it for work.

2stixoftwixes

@powerful_Rogue
Does it make a difference then if I need it for work

theonlywayisup

2stixoftwixes said:

@powerful_Rogue
Does it make a difference then if I need it for work

There is a difference in your rights if you are a consumer rather than a business.  

Have you managed to speak with Amazon via livechat and explained the item is less than 6 months old, therefore the fault is deemed inherent (unless Amazon can prove otherwise). 

mattyprice4004

If purchased for business use, you lose a lot of your rights. 
Regardless, your right is to a repair only - so you will need to make alternative arrangements. 

cymruchris

Have they outlined the repair process in the current circumstances - and approximate timescales?

pinkshoes

£50 will get you a laptop that your daughter can do school work on. I assume you that you are going to need something more powerful for your work?

If it's for work, then you do not have CONSUMER rights. It would be a business to business transaction. Did you pay for it personally or as a company asset?

TadleyBaggie

Apple stores open on Monday in the UK.

2stixoftwixes

it's a 40 mile round trip for us and I hate to imagine the queues in a major city shopping centre!

452

2stixoftwixes said:

it's a 40 mile round trip for us and I hate to imagine the queues in a major city shopping centre!

Apple will be by appointment so why are you worried about a queue?