Laura Ashley administration

LesleyCos

Hi
So we bought a sofa from Laura Ashley March 2019 and had it delivered may 2019.  We paid using a Laura Ashley credit card. 
Over the past 2 months buttons have been falling out of the sofa. I tried all methods to get in touch with them in the end it was the live chat that worked. It was still under warranty but told they cant help due to administration.  We contacted the credit card company, New Day and were told because the card was inactive (paid off in full) for more than 6 months they've closed the account.  I'm interested to know if we have any rights?

Supersonos

If a company no longer exists, there's nothing you can do. 

davidmcn

LesleyCos said:

We contacted the credit card company, New Day and were told because the card was inactive (paid off in full) for more than 6 months they've closed the account.  I'm interested to know if we have any rights?

I don't think your s.75 rights depend on you still having a live account, so the fact they've closed it is irrelevant.

MrsChitty

We ordered and paid for 2 Laura Ashley sofas on 24th February (£2,430).  When it was first announced that they were calling in the administrators back in March, I emailed and was assured they would be fulfilling orders.  I heard nothing else from them and contacted them again around the time of the expected delivery of 17th April, they said they could not deliver due to COVID, but the order would be fulfilled.  I have tried calling since and sent two emails last week, to which I had no response.  Today I received an email saying I wouldn't be getting my sofas and I'm not entitled to a refund and the administrators will send a form in due course.  I'm trying to contact the bank (virtually impossible at the moment).  What more can I do??

mattyprice4004

MrsChitty said:

We ordered and paid for 2 Laura Ashley sofas on 24th February (£2,430).  When it was first announced that they were calling in the administrators back in March, I emailed and was assured they would be fulfilling orders.  I heard nothing else from them and contacted them again around the time of the expected delivery of 17th April, they said they could not deliver due to COVID, but the order would be fulfilled.  I have tried calling since and sent two emails last week, to which I had no response.  Today I received an email saying I wouldn't be getting my sofas and I'm not entitled to a refund and the administrators will send a form in due course.  I'm trying to contact the bank (virtually impossible at the moment).  What more can I do??

Claim it from the bank - it might be a pain to get through, but you'll manage eventually. Paid on credit card or debit card?