Barclays App and paying in cheques

Parky24

I have been using the app since I installed it during covid.  No problems until today when each image taken is "wonky" and incomplete.  Needless to say I am holding the phone parallel to to cheque and can see the whole check clearly within the screen "corner" lines.  Tried contacting chat -- it doesn't understand my explanation.  Barclays web site says everything working perfectly.  Unfortunately, they closed my nearest branch a few months back.

ChirpyChicken

Post it unless it's high value 

pochisoldi

Tried using the app in the past, wanted a picture of the back of the cheque and wouldn't accept it.
Ended up paying the cheque into another account - one of the advantages of multiple current accounts.