Santander PPI claims -generalisation

marc3

I had a few small PPI claims -a couple accepted ,one rejected (and i can 'sort of see possibly why so c'est le vie ').
I did have a couple  of additional PPI claims with Santander -who these days are responsible for the credit cards to which the claims related .
Whilst  i was happy to work with their extended time frame for resolution it is noticeable that where i made all the claims at about the same time, it took Santander 6 months longer to come to their rejected decision than the other companies.( i did get interim 'holding' letters to be fair ).
The reasons for the Santander rejection are long and wordy and on the face of it seems very professional, but if you dig deep-its a lot of 'fluff' ,and the circumstances of where they have rejected the claims are virtually identical to those where a couple of other Credit card companies have accepted the claims.
Thus-question is-and accepting it is a generilsation and all circumstances are different ,but has anyone noted/is aware of Santander being a mixture of tawdry in response times compared with others, and more importantly ,play 'hardball' in their reponses and their default position is often -reject it -and then see if claimant refers to ombudsman ?
 to be fair maybe others have found Santander to be quick acting and 'accept claims readily  ',,so its just getting a 'feel 'of how they have acted generally ? 

dunstonh

A lot of the legacy cards that Santander have liability on will have limited information available.    There was also the period where they were put on hold to try and work out if Santander actually had the liability or not. This created a backlog that needed sorting.  
Most complaint responses use a template format with bits of free text allowed.   

has anyone noted/is aware of Santander being a mixture of tawdry in response times compared with others, and more importantly ,play 'hardball' in their reponses and their default position is often -reject it -and then see if claimant refers to ombudsman ?

There is no evidence to suggest that is happening. If it was, their uphold rate at the FOS would be higher.