Virgin travel

jaypet4684

Unfortunately debit - that will teach me in the future!!

Life__Goes__On

Was you sent the voucher  with the expiry date on it?

jaypet4684

Yes an expiry date of March 2021 - no problem with that it was when I logged into manage my booking and a notice had appeared saying my booking had been cancelled and my voucher issued was valid for a holiday up to March 2021 BUT only if booked before July 31st this year - scandalous and very underhand I think 

Life__Goes__On

Take a screenshot of that.
File a Chargeback with your card company,  explain you were given a voucher, with and expiry date of Mar 2021 but this voucher is only for July 20  and you have no way to use it,  so you have to reject the voucher and it was not the terms you agreed too.
Use the screenshot as proof and also all the other evidence relating to the cancellation 

macman

jaypet4684 said:

Unfortunately debit - that will teach me in the future!!

Why unfortunately? That gives you a chargeback option.

jaypet4684

Oh thanks so much never even heard of chargeback - willing to try anything at this point 😂

Life__Goes__On

jaypet4684 said:

Oh thanks so much never even heard of chargeback - willing to try anything at this point 😂

Some info on it
http://www.theukcardsassociation.org.uk/individual/chargeback-for-credit-and-debit-card-purchases.asp

jaypet4684

Thanks for that looks like I’m way out of time though, I booked the holiday last September - gonna ring the bank Though been with them over 30 years - you never know - thanks for the link