Change of airport and cancellation

wizzywig27

Booked via Loveholidays to go to Las Vegas end of July flying from Manchester.

Virgin changed my flight to Heathrow. I have a new flight number which means old flight was cancelled so understand I can now cancel (Virgin confirmed this). Can I do a chargeback or do I have a set procedure to follow?

I have contacted LH who have advised 14 days for a reply.

Life__Goes__On

You normally have to try and sort it out with the holiday company first before a Chargeback, I would give them the 14 days if no contact  or they try to say you have to take a voucher then file a Chargeback

wizzywig27

Life__Goes__On said:

You normally have to try and sort it out with the holiday company first before a Chargeback, I would give them the 14 days if no contact  or they try to say you have to take a voucher then file a Chargeback

Cheers mate, would I just quote the EU law to Barclaycard when I explain the reason for the chargeback?

Life__Goes__On

I would say  my flight has been cancelled (so claiming for non supply of service) and you have rejected any vouchers or rerouting of your flight as you are entitled to do under English and EU law.

wizzywig27

Life__Goes__On said:

I would say  my flight has been cancelled (so claiming for non supply of service) and you have rejected any vouchers or rerouting of your flight as you are entitled to do under English and EU law.

Perhaps I should add that I haven’t made the last payment yet? That’s due in 3 weeks

Life__Goes__On

As long as you have proof of cancellation you won't need to make final payment,  just claim monies already paid

wizzywig27

Life__Goes__On said:

As long as you have proof of cancellation you won't need to make final payment,  just claim monies already paid

What about ATOL protection? I know in theory I won’t need it, but let’s say I do as they challenge the chargeback?

Life__Goes__On

wizzywig27 said:

Life__Goes__On said:

As long as you have proof of cancellation you won't need to make final payment,  just claim monies already paid

What about ATOL protection? I know in theory I won’t need it, but let’s say I do as they challenge the chargeback?

ATOL is only relevant if LH goes under, if it does you can get your money back that way.

bradders1983

ATOL only applies it a company goes bust, irrelevant at the moment. As is chargeback until you have attempted to deal with it with the company first. 

Olddear1105

Please can you help My flight to toronto has been cancelled by the canadian airline they are refusing to refund me only offering me a voucher which i do not need. what would be my next step to take. Are they governed by the Civil avaition rules regarding EU flights

wizzywig27

bradders1983 said:

ATOL only applies it a company goes bust, irrelevant at the moment. As is chargeback until you have attempted to deal with it with the company first. 

I have, I spoke to them on chat three weeks ago and they insist my flight is still happening from Manchester. They don’t even know about the cancellation and subsequent change. That in my eyes means they are unwilling to help even though I’ve made them aware.

I also read that chargeback does not insist to speak to the supplier first?