Lastminute.com refund

kj1801

Hello, 

I’ve had confirmation of a booking cancellation due to Covid 19 today by lastminute.com. We’d booked flight and hotel together for end of June.

They’ve said they will be in touch as soon as they know anything about a refund. Does anybody have any experiences of how long a refund may take? Or if we’ll get one? 

Thanks

Butts

kj1801 said:

Hello, 

I’ve had confirmation of a booking cancellation due to Covid 19 today by lastminute.com. We’d booked flight and hotel together for end of June.

They’ve said they will be in touch as soon as they know anything about a refund. Does anybody have any experiences of how long a refund may take? Or if we’ll get one? 

Thanks

For an indicator have a look at their Trustpilot Reviews.

Nebulous2

kj1801 said:

Hello, 

I’ve had confirmation of a booking cancellation due to Covid 19 today by lastminute.com. We’d booked flight and hotel together for end of June.

They’ve said they will be in touch as soon as they know anything about a refund. Does anybody have any experiences of how long a refund may take? Or if we’ll get one? 

Thanks

Possibly months. They cancelled my return flight, leaving me stranded, on the 19th of March. I'm still waiting for any offer of any sort from them, nevermind a refund.

kj1801

Nebulous2 said:

kj1801 said:

Hello, 

I’ve had confirmation of a booking cancellation due to Covid 19 today by lastminute.com. We’d booked flight and hotel together for end of June.

They’ve said they will be in touch as soon as they know anything about a refund. Does anybody have any experiences of how long a refund may take? Or if we’ll get one? 

Thanks

Possibly months. They cancelled my return flight, leaving me stranded, on the 19th of March. I'm still waiting for any offer of any sort from them, nevermind a refund.

Thanks! I’ve yet to see someone who has had a successful refund on a flight and hotel package, so I won’t hold my breath! 

kj1801

Does anyone else have any lastminute.com refund experiences? 

Life__Goes__On

kj1801 said:

Does anyone else have any lastminute.com refund experiences? 

I don't remember seeing anyone that has a direct refund from LM even for trips in March

Lump_2

I have finally received a refund to my account from Lastminute.com.  Our trip was for travel and accommodation in mid-April.  Cancelled by Lastminute in late March, for the whole package.   It took a lot of work to get there, but I am finally glad to report that they are providing some cash refunds.

Butts

Lump_2 said:

I have finally received a refund to my account from Lastminute.com.  Our trip was for travel and accommodation in mid-April.  Cancelled by Lastminute in late March, for the whole package.   It took a lot of work to get there, but I am finally glad to report that they are providing some cash refunds.

How exactly did the process work from when they cancelled to receipt of refund ?
I am expecting my trip to be cancelled as the flights to USA booked on have been binned by BA.
Not heard this from LM but BA.

Lump_2

Butts said:

Lump_2 said:

I have finally received a refund to my account from Lastminute.com.  Our trip was for travel and accommodation in mid-April.  Cancelled by Lastminute in late March, for the whole package.   It took a lot of work to get there, but I am finally glad to report that they are providing some cash refunds.

How exactly did the process work from when they cancelled to receipt of refund ?
I am expecting my trip to be cancelled as the flights to USA booked on have been binned by BA.
Not heard this from LM but BA.

They emailed to cancel in late March for a trip in mid-April.  I then gave them the 2 weeks they're supposed to have to provide a refund before chasing.  I made efforts to contact them by social media, email and telephone but was consistently told that requests for refunds were being processed and were taking longer than usual due to Covid.  In May, I issued a chargeback.  In June, I threatened to pursue a small claim based on the Package Travel and Linked Travel Regulations and asked for an address for service of proceedings.  At some time in this process, I was given three options, two voucher and one cash refund option, all options required the confirmation of Ts & Cs which stated that refunds would be limited to costs recovered from third party providers.  I refused to accept these.  Eventually I sent a message saying I would issue proceedings against the company address in Switzerland and would seek recovery of fees in the claim and interest.  Shortly after, was called by the escalation team and told refund would be processed and should be with me in 5-15 days.  Arrived in around a week.  I do not know if the refund was triggered by the chargeback process or by my threatening proceedings or both, or if they just got to the point where my case was on the right desk at LM.  A frustrating process but my money has been returned.  I hope yours is too.

KJG001

I cant get hold of lastminute.  My holiday was from 3-10 July - clearly not able to go ahead.    I have tried on line and am referred to phones - have phones and all options refer me bac to on line.  I have emailed, tweeted and posted on Instagram.  I have yet to receive any confirmation that the holiday is even cancelled - let alone starting to apply for a refund.  Is anyone else having the same problem ?  Or has anyone else had success in trying to contact them

macman

Since they have effectively made it impossible for you to contact them to request a refund, don't mess around any longer. Start a chargeback.