Can Emailflights.com charge an admin fee for flights cancelled by airline?

speedyrob

In early march i booked return flights to Bali on emailflights.com with Cathay Pacfic, i have an email notfication last week from Cathay Pacific that the flight had been cancelled and to contact email flights to arrange a cancellation. I have emailed emailflights.com and today i got a repsonce that they are requesting the refund on my behalf but there is a £75 per person ( booked for 2) admin charge if the refund is accepted. Are they allowed to charge an admin fee, as this is completley out of my control! i paid for the flights on credit card. 

[Deleted User]

If it is in their terms and conditions about cancellation due to unforseen circumstances, I suppose the answer is yes.   Some agents are offering free rebookings, well free of any further admin fee I mean.  

Life__Goes__On

speedyrob said:

 Are they allowed to charge an admin fee, as this is completley out of my control! i paid for the flights on credit card. 

Did you read their T&Cs before booking?  was a fee stated? as their current T&Cs a fee is payable.

I'm_With_Stupid

I believe so. But it would have to be specified in the original agreement. £75 per person seems pretty ridiculous.

sheramber

Why do we charge a administration fee?

We work on minimum mark ups on flight tickets and bring value for money to our customers by offering discounted flight tickets and products.

There is a cost to process a refund. These costs relate to processing fees to receive refund, credit/debit card costs, human intervention to process refunds and to cover overhead costs.

Due to exceptional circumstances for COVID19 we have waived our administration fees for customers accepting credit notes or date changes.

https://book.emailflights.com/info/FAQ#21