Broadband switching 8 June at 10:59AM edited 8 June at 12:21PM in Broadband & Internet Access 6 replies 185 views

ribrob

Hi everyone!

I'm a designer at a small start-up, an impartial platform looking to make it easier for everyone to save on their utility bills.

I’m doing research into broadband switching; why people move, what worries them about doing it, what reassures them etc.

If you’re UK-based I’d love to get your input - plus there’s a draw for a £100 Amazon voucher 

The survey takes less than 5 minutes to complete...

https://www.surveymonkey.co.uk/r/G7ZKT7G

Any help very much appreciated. Any questions, do just ask!

Thank you in advance for your input.

Rob

JJ_Egan

Input   yes reported as spam .

ribrob

Sorry, not meaning to spam anyone - I'm just doing research.
Of course if MSE wish to remove it, please do, but I didn't mean any harm.
It's above board, and well-intended.
I've been a poster to MSE since 2010, so value the input of the community.
And as the product I'm designing saves people money, I didn't think it out of place.

K0000001

BROADBAND SWITCHING
I have virgin media m70 for broadband and phone at the moment. Just tried all of the companies promoted on MSE and none can supply fast broadband to my address - all will supply only a very basic service which is far too slow to go on especially as need speed all day for kids at home / working.  I chatted to 3 providers and all said same thing go speak to BT get them to install. But then I have to take a contract with BT.  So really no choice other than BT or stay at Virgin. That's not a great consumer choice and very poor practice.  As I've been on Virgin for 10 years I am in effect stuck with its high prices. What can I do? any advice please. 

JJ_Egan

Difficult to understand your posts and what you mean.

VM is a a stand-alone  cable product not supplied to others .

BT OpenReach cabling open to any supplier  , speed depends upon the quality and distance of the phone line from your hose to the street cabinet .Usually max 80 meg  .This looks to be your problem a poor BT line .

BT OR are rolling out optical high speed network with new cabling speeds up to 1000 meg .

You want high speed you pay high price , or negotiate a lower price .

K0000001

as no BT line that means none of the other providers will include my address on the drop downs
so it would appear my only option is to enter a contract with BT at full price and no deal or price reduction

JJ_Egan

Do you actually have a BT line ??to the premises .

Nobody bar Virgin uses their system  as they are a private company .

If so go to the ISP own pages   Sky BT Talk Talk etc and check .

Or read the big haggle with VM thread.

https://forums.moneysavingexpert.com/discussion/5480640/virgin-media-retention-deals-post-your-haggling-successes#latest