Like some before, I can't complete the registration to the credit score with Experian

georiso

HI,
I've tried to register and I've had the same issue that here:

Can't register with credit club

23 February 2017 at 4:16PM edited 30 November -1 at 1:00AM in Credit File & Ratings
https://forums.moneysavingexpert.com/discussion/5607929/cant-register-with-credit-club/p1

I get the exact same issue, I can get my credit score with other sites like Karma and equifax, so it means that what I provide is correct.
I fill in my details, get to the step 3, the system tells me:

"Sorry, but you have failed the Experian identification process. This means that Experian was unable to verify your identity from the details you provided. The information that it holds on you is very sensitive so it can't allow access unless it's sure you are who you say you are.

Unfortunately this does happen to a small proportion of people, for a number of different reasons. Here's what to try:

Check you entered your personal details correctly

If any of these answers are wrong, this may prevent Experian from authenticating you. In particular, watch out for the following:

• Have you entered your full name, and not a nickname (eg, Tom instead of Thomas)?
• Is your date of birth correct?
• Is your current address correct?
• Have you checked previous addresses are entered correctly, and that the dates you moved in and out are accurate?
• Have you added a full six years of address history? This is optional after the first two addresses, but the more detail you can supply, the better your chances of getting verified.
• Are all other personal details correct?

Use the button to go back to the registration process, where you'll be able to check the information you entered."

I did receive the email (same as the guy from the other thread), I've confirmed and then it takes me to this screen with this I'm sorry message.

It makes one thing that information is wrong, when NOTHING is wrong.... this really needs to be checked since some of us are being excluded of this....The previous issues where in 2017... we are in 2020....

[Deleted User]

Just raise a query with Experian.

DCFC79

Don't worry about your score as only you see it, the history is what you need to focus on.

WeWasRobbed

I was fortunate enough to be able to register but have noticed that there are four addresses linked to my name  - very thorough, I thought - the other two have only one. But then I looked at the addresses on the Experian report and see that they are actually four different versions of the same (slightly awkward) address - couldn't be something like that, could it?

Fighter1986

Address formatting is indeed very important with this, yes, especially if you live in a block of flats.

I've previously lived at

X, Housey House,
Roady Road,
City
CI1 2TY

But I've had to enter the address as 

Flat X
Housey House
City
CI1 2TY

In order to have a match with my Experian file - even though this wasn't how Royal Mail formatted my address at the time.