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Ryanair wont cancel non existent flight

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We had two Ryanair trips booked for this year. Our June trip was cancelled in mid May... needless to say, no refund received yet.
Our second trip was in September to Dinard, France. At the time our first trip was cancelled I went on Ryanair's website to see if they were still selling seats for our September trip. I discovered that Ryanair had changed the timetable and they no longer fly to that destination on the days we are scheduled to fly but they have not contacted me to inform me that the flights have been cancelled. I contacted Ryanair by email and telephone. The Ryanair staff agreed that there were no longer flying to my destination on the days I had booked but they said that my booking was not cancelled and there was nothing I could do about that. By not cancelling my booking now, they are kicking the refund process even further down the road. I do wish that our laws protected us from thieves like Ryanair. 

Replies

  • WestinWestin Forumite
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    Like most airlines and travel firms, in an effort to try an handle and cope with refunds, credits and rebooking, these are being done in stages.  Whilst I can understand your dissatisfaction with the September change if they opened things up to anything other than a rolling tranche of cancellations, delays in handing refunds and call handling times would be even longer than they are now.  
  • VendeeVendee Forumite
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    Westin said:
    Like most airlines and travel firms, in an effort to try an handle and cope with refunds, credits and rebooking, these are being done in stages.  Whilst I can understand your dissatisfaction with the September change if they opened things up to anything other than a rolling tranche of cancellations, delays in handing refunds and call handling times would be even longer than they are now.  
    I'm sorry but I just don't accept that.Money is taken from my account at the click of a button. It can be refunded in a similar fashion. Ryanair are simply holding on to their customers cash and breaking the law. In this case they are being particularly dishonest by refusing to admit my flight is actually cancelled when the timetable clearly shows that it has been cancelled. I'm not sure how you can actually condone this sort of behaviour.
  • WestinWestin Forumite
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    I didn't say that I agreed to it or condoned the behaviour - but that is what is happening.
    In a way they are not going to win.  People for weeks have complained that they can't reach the airline to claim a refund or change travel plans. If they didn't focus first on the near to departure travel, then the queue wait times would be even longer.  
    You will be offered a refund for your September flight, or a chance to rebook, but probably not just yet.
  • VendeeVendee Forumite
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    Westin said:
    I didn't say that I agreed to it or condoned the behaviour - but that is what is happening.
    In a way they are not going to win.  People for weeks have complained that they can't reach the airline to claim a refund or change travel plans. If they didn't focus first on the near to departure travel, then the queue wait times would be even longer.  
    You will be offered a refund for your September flight, or a chance to rebook, but probably not just yet.
    The point is that they can process refunds quickly, its just that they don't want to because they want to keep hold of their customers money. Its robbery! My September flights were booked and paid for in January. It seems likely that I won't see my money until January 2021. That is not right.
  • jpsartrejpsartre Forumite
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    Vendee said:
    I do wish that our laws protected us from thieves like Ryanair. 

    There are plenty of laws protecting you.
  • boatmanboatman Forumite
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    Chargeback
  • greyteam1959greyteam1959 Forumite
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    boatman said:
    Chargeback
    Seconded............
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