Has anyone ACTUALLY RECEIVED a refund from VIRGIN since the pandemic began ??

onesixfive

I'd be interested to hear if ANYONE has actually received a refund from Virgin Atlantic or Virgin Holidays since the Pandemic began?
If so, how long did it actually take please?

Life__Goes__On

onesixfive said:

I'd be interested to hear if ANYONE has actually received a refund from Virgin Atlantic or Virgin Holidays since the Pandemic began?
If so, how long did it actually take please?

Don't recall seeing a post saying anyone has got a refund directly from Virgin, but I expect those posts are more unlikely, due most are complaining.
Might have seen some who files a Chargeback against them.

onesixfive

Life__Goes__On said:

onesixfive said:

I'd be interested to hear if ANYONE has actually received a refund from Virgin Atlantic or Virgin Holidays since the Pandemic began?
If so, how long did it actually take please?

Don't recall seeing a post saying anyone has got a refund directly from Virgin, but I expect those posts are more unlikely, due most are complaining.
Might have seen some who files a Chargeback against them.

Could I file a chargeback on a Virgin Credit Card for a Virgin Holiday pending payment ?

Life__Goes__On

onesixfive said:

Could I file a chargeback on a Virgin Credit Card for a Virgin Holiday pending payment ?

Have you got prove the holiday is  cancelled?

neilanthonyfitness

I wondered this as well. It would be quite sly to offer customers refunds and then not pay them out until they were able to get back into business again.

If the US Borders re-open in July (I believe Virgin starting up flights to the US from the UK again in July is a sign that they have information which will be shared with the public shortly), then expect a flood of people suddenly getting their refunds through, as if by magic

Life__Goes__On

The trouble I see ahead  it looks like some companies were already in debt,  they can not afford to pay out until they get more cash in from future bookings,  so end up being nothing better then a legal Ponzi scheme

onesixfive

Life__Goes__On said:

onesixfive said:

Could I file a chargeback on a Virgin Credit Card for a Virgin Holiday pending payment ?

Have you got prove the holiday is  cancelled?

Yes

Life__Goes__On

When is the payment due to come off the credit card?

onesixfive

Life__Goes__On said:

When is the payment due to come off the credit card?

It was paid last year - we are due almost £4k refund for 1st May holiday - cancelled mid April we are told 90 days - just wondering if chargeback would be quicker?

onesixfive

Life__Goes__On said:

The trouble I see ahead  it looks like some companies were already in debt,  they can not afford to pay out until they get more cash in from future bookings,  so end up being nothing better then a legal Ponzi scheme

it's called robbing Peter to pay Paul

Life__Goes__On

onesixfive said:

Life__Goes__On said:

When is the payment due to come off the credit card?

It was paid last year - we are due almost £4k refund for 1st May holiday - cancelled mid April we are told 90 days - just wondering if chargeback would be quicker?

If holiday has been paid for and you have proof of cancellation file a Chargeback 

Raise a "Chargeback" against the transaction stating non-supply of service, (using proof of cancellation) also state that you have rejected any vouchers that you are entitled to do under English law (even if you not been offered any).
Normally with a Chargeback the money is returned once it’s processed

Virgin can dispute the Chargeback, but it must supply evidence to the card company.

If Virgin is successful, then the Chargeback is reversed and the money taken back  from your account

http://www.theukcardsassociation.org.uk/individual/chargeback-for-credit-and-debit-card-purchases.asp