LHH Scotland cottage booking refund

Chrissm

I’m also a victim of LHH Scotland having received the same email as most of you saying we cannot travel to our holiday let, but it’s not their fault therefore we won’t be getting our deposit of £542 back.  I’ve also reported them to the CMA and this morning have written to the BBC Watchdog programme.  Personally I think they will fold, we won’t get our money back and the directors will setup a new company in another name.

bigbarryobama

Chrissm said:

I’m also a victim of LHH Scotland having received the same email as most of you saying we cannot travel to our holiday let, but it’s not their fault therefore we won’t be getting our deposit of £542 back.  I’ve also reported them to the CMA and this morning have written to the BBC Watchdog programme.  Personally I think they will fold, we won’t get our money back and the directors will setup a new company in another name.

Hopefully you paid by credit card so can claim back if the fold?

macman

By all means name and shame and report to the CMA, but the only way to recover your losses in the foreseeable future is to do a chargeback, assuming you paid by debit or credit card. This is time-limited, to 120 days, so don't delay.

bigbarryobama

macman said:

By all means name and shame and report to the CMA, but the only way to recover your losses in the foreseeable future is to do a chargeback, assuming you paid by debit or credit card. This is time-limited, to 120 days, so don't delay.

Unless they go bust of course,  in which case you are covered by credit card no matter how long ago you booked.   Unfortunately booked last year so not eligible for chargeback

sheramber

bigbarryobama said:

macman said:

By all means name and shame and report to the CMA, but the only way to recover your losses in the foreseeable future is to do a chargeback, assuming you paid by debit or credit card. This is time-limited, to 120 days, so don't delay.

Unless they go bust of course,  in which case you are covered by credit card no matter how long ago you booked.   Unfortunately booked last year so not eligible for chargeback

I think the 120 days is from when you discover the non delivery.

whinlatterdrive

That may be so.  If chargeback is successful, then LHH will have had to pay out - good.  If unsuccessful, then Section 75 means that the credit card company pays out not LHH.  I would feel consoled if LHH was brought to task by the CMA.  They as a company need shaming.  They have no morals  ……….. who in their right senses would want to book in the future with a company that has no interest in their customers!

macman

Yes, it's based on 120 days from the 'non-supply of the service'. So from the first day of your booking.

DBinEmbra

Hi all

Sign me up for the LHH Scotland class action bandwagon.  They've had a grand off me.

They wrote to cancel, and are refusing a refund.

They offered a rebooking same time next year, but wanted paid in full now with substantially revised terms and conditions.  Not acceptable!

Disgraceful behaviour, and in stark contrast to other bookings we've made.

bigbarryobama

LHH better sort themselves out pronto based on what the CMA are saying in regards to the Sykes cottages decision.   They're coming for them!    "As set out in its guidance published on 30 April, the CMA considers that where a contract is not performed as agreed, consumer protection law will generally allow consumers to obtain a refund, and in most cases this would be a full refund.

The CMA encourages firms that are not yet complying with the CMA’s guidance to follow suit as soon as possible. The CMA is continuing with its inquiries into the holiday accommodation sector, which may ultimately lead to court action against companies which fail to comply."

AlbertoYLosTrios

Another unhappy LHH customer here. They have £712 of my money and have offered nothing but a statement by their lawyers as to why we will not be refunded. CMA form duly completed, let's hope that they are getting enough submissions to investigate this immoral company.