lastminute.com airline / cash refund

Life__Goes__On

Some have got a refund from BC in a quicker time-frame than yours, I feel to 10 weeks is too long

angela_stone

magritte said:

Still no refund from either LM or Barclaycard, after 2+ months (flight cancelled early April, departure date was 12 April).

LM is unreachable unless you're willing to stay one hour+ on the line. Barclaycard blame it on COVID-19 backlog and they are unable to provide an ETA for the dispute resolution. 

Has anybody received a cash refund from LM, for flights?  

Hi ,I contacted via email ceo's and managed to get a refund minus a £27 agency fee which was better than than waiting forever as on my booking page it is still stuck on preparing refund!

magritte

@angela_stone thanks
Oh wow, you needed to contact the CEO to get a refund.... out of curiousity, for which dates was your trip booked? 

angela_stone

magritte said:

@angela_stone thanks
Oh wow, you needed to contact the CEO to get a refund.... out of curiousity, for which dates was your trip booked? 

27th may./3rd june

magritte

So 2.5+ months from flight departure date and 3+ months from flights cancellation date I decided to make formal complaints to both Barclaycard (via their complaint form) and lastminute.com (emailed CEOs, same as @angela_stone - thanks for the idea). Hopefully this will get them to refund me. 

magritte

The email to lastminute's CEO prompted a completely useless response from their escalation team ("VIP service desk"), see below. Am I right that LM are obliged to refund without conditioning it on (and waiting for) BA to refund them? Also, I highly doubt BA has not refunded LM yet for the flight; the flight was cancelled on 30 March by BA, and we were due to fly out 12 April. 

"Many thanks for your email to our CEO which has been passed to the VIP Service Desk for management.

I am sorry for the delays with your refund; given the current worldwide Coronavirus outbreak, we are currently receiving a very high number of contacts. Our teams are working hard to manage all requests however, this does mean that waiting times are longer than usual.

Having looked at your booking, we are still awaiting the return of the funds from British Airways. Once this have been received we will process the refund within 14 days. Unfortunately we are unable to provide a specific timescale for the management of your case, but we will provide an update as soon as we can.

Kind regards,

VIP Service Desk"

Butts

So glad now my USA Flights have been cancelled by BA, I'm only going to have to try and retrieve a small deposit from them.
BA told me the flights had been cancelled not LM, but as it's a package in August that's enough to prevent me having to pay the balance and pursue a refund of the deposit.
If you look at their Trustpilot ratings apart from a few "fake fives" it's ones all the way.

magritte

So the message displayed on lastminute changed this morning, which confirms that LM weren't waiting for any BA money to refund me... all it took for them to refund was an email to complain to the CEO for the 3-month delay. Let's see how long it now takes for them to refund, but I suspect it's now a matter of days. 

markbrennan

Package booked January and cancelled by LM in June. All "refund" options lead to vouchers - time limited, no protection, no cash. LM refuse to honour contract and Package Travel Regs... no replies. Lloyds VISA section 75 claim - no acknowledgement 3 weeks in, don't even know if received. Anyone chosen the County Court option? LM terms do their best to hear disputes in Switzerland but superior contract is under UK law, thankfully. Nothing but BS from LM prior to silence , changing online T and C, wrong cancellation fees. Never again.

magritte

Update: Barclaycard dispute was successful in the end, they refunded me the full amount (£380). I emailed LM's escalation team to let them know. It took 3+ months all in all to get the refund, and complaints to both LM and Barclaycard.