Vodafone

jaydeeh92

I wonder if any one can help me l bought a phone from carphone warehouse and got a 2 year contract with Vodafone at £18 per month in June 2 2018 then in Nov we got broadband so I linked the payments together Now it has come to June 2 2020 so I have paid for mobile phone for 24 months but I contacted Vodafone and they said my contract does not finish until Dec so I am still paying for my mobile until Dec is that right

alfred1950

Go to your online account on their website and click 'can I upgrade' to see what the computer says....
I always try to steer clear of call centre operators as they regularly gets things wrong and it's  your word against theirs.

jaydeeh92

I got into my account and it says I can upgrade on 8 Sept that is still over 24 mths

JJ_Egan

You are paying for the network not the phone .

giraffe69

They offer an "early" upgrade in an attempt to lock you in for a new period, probably 24 months unless you are careful. Is the £18 pm for phone and minutes/date or just minutes/data?
Did Vodafone confirm why your contract went on to December? Online chat may be best for this if you have some patience!

moneyman_34

Online chat being honest tell customers what they want to hear more than what is true. I know that customers who upgrade then two years later find out that they still have x number of months left on their plans means that they have done an early upgrade. This essentially means the number of months a customer upgrades early carries over to the next contract. for example if they upgrade 4 months early then a 24 month contract becomes a 28 month contract. Also means that the chance of paying an upfront cost or early upgrade fee is reduced. 

chistery

What does your original email say from Vodafone? It should list the start and minimum commitment end date.