Haggling with Three - Downgrading 1 June at 6:19PM in Mobiles 9 replies 125 views

Richardflair

My wife is with Three, paying £54/month for a then-top of the range Samsung Galaxy S9+. Her contract ends in 10 days and she's looking for the new Huawei P30 Pro. 

There's an offer on a 3rd party website she's been clear on wanting at £34/month. Three are adamant they can only do it for £39/month. As it is a 3rd party website deal, they will not offer it to her so she has asked for her PAC code to go to another network at £35/month.

My question is, do Three often to call back and offer a better deal or are they more likely to let her go?

J_B

Pedant mode:-  😁  😉

1. you contract doesn't 'end' it just reaches the end of it's minimum term and goes onto a rolling 30 day deal

2. PAC (the C stands for code!!)

Has she considered keeping the phone and going sim only?

Richardflair

Why did you comment that? You said nothing that was helpful to the situation and instead came across as patronising. 

She decided to look for a new phone...

J_B

Maybe you missed the TWO smileys?  🤔

😁  😉

Richardflair

Maybe you missed "you came across as patronising".

Moving on, I'd really appreciate any guidance on Three's retention process if someone knows.

JJ_Egan

hey more likely to let her go?

Yes

sdduk

JJ was right there is no loyalty now days they will just let you go.
why not take the deal she wants and text for a Pac code and send your old number to a payg to another network provider and then pac it back again to the new Three number which you will get....also your old contract will finish automatically as soon as the old number gos across to the new provider if you do it by text and then you don't even need to speak to anyone.
It's a bit of a pain to do but you will get what you want in the end.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/end-it-with-a-text-mobile-switching

Richardflair

Thanks a lot, that's really helpful. 

Gone are the days where they'd call again to try and keep you, I guess! 

Marvel1

They let me go, wouldnt match the same deal elsewhere at £6 a month, they were offering  1GB  where the other company were doing 2GB.  I even said drop the minutes, but nothing, so it was bye bye.

harz99

Richardflair said:

Thanks a lot, that's really helpful. 

Gone are the days where they'd call again to try and keep you, I guess! 

You could try live text, its a bit long winded, but after a bit of too-ing and fro-ing they finally offered to match the £8 for 8GB offer currently on MSE best buys, whereas initially they stuck to what shows on their website. Good luck.