No response from appeals process

gerroffmyland

Hi Everyone

I’m looking for some guidance please on what to do next. 

I’ll list out the situation below as to what I’ve done to date. 

My son received an ANPR postal PCN at the end of March for a 38 min stay that occurred 76 days prior. ( Not the expected 14 day period).

The reason for stay was due to car trouble and was explained in online appeal completed 25 days after receiving letter.

The online appeal stated “received successfully, and we’ll hear in 14 days.”

The day after submitting this appeal he received a second postal ANPR from same company for a 32 min stay for which he does not recall. 

This was received some 46 days after the stated incident. (Again over the 14 expected period).

Therefore, I used the blue text template in this appeal which was submitted 26 days after receiving the letter. 

Once again, the appeal stated “received successfully and we’ll hear in 14 days.”

As the submission screen on both online appeals applications did not provide amy form of reference, I expected an email confirmation. (Which did not arrive).

However, as a precaution I screen grabbed the final screen of both appeals which just shows the date of submitting. 

However, nothing more was received until last week when a final reminder was posted for the first incident. 

We are now given just 14 days to pay this before being handed over to a debt collection agency and will incur their costs too. 

I’m now expecting a second final reminder too for the second incident that I’ve not heard back from.

What should be our process going forward to prevent this escalating. 

Many thanks

TheSecretSocialist

You won't incur any costs, as the additional costs are unlawful. You are under no obligation to identify the driver (so hopefully the appeal was lost). As the registered keeper you are not liable for the fee as the PPC did not comply with the Protection of Freedoms Act 2012 (they issued the Notice to Keeper PCN late).

If they do pass on your details to a debt recovery company then they are, in my opinion, in breach of the data protection act.

Don't worry, they can't touch you as long as they don't know who the driver is, and even if they do I still don't think they would win in court (and even if they did it wouldn't cost you more than what the debt collectors will be asking for).

BrownTrout

Forget any DCA issues they are just a joke

D_P_Dance

Nine times out of ten these tickets are scams, so consider complaining to your MP, it can cause the scammer extra costs and work, and has been known to get the charge cancelled.

Parliament is well aware of the MO of these private parking companies, many of whom are former clampers, and on 15th March 2019 a Bill was enacted to curb the excesses of these shysters. Codes of Practice are being drawn up, an independent appeals service will be set up, and access to the DVLA's date base more rigorously policed, persistent offenders denied access to the DVLA database and unable to operate.

Hopefully, when life gets back to normal, it will become impossible for those scammers who are left to continue their vile trade, but until this is done you should still complain to your MP, citing the new legislation.

http://www.legislation.gov.uk/ukpga/2019/8/contents/enacted

Just as the clampers were finally closed down, so hopefully will many of these Private Parking Companies.

Half_way

who's car park was this?
what parking company is this?

gerroffmyland

Half_way said:

who's car park was this?
what parking company is this?

It was a rail station car park monitored by NCP

Umkomaas

Why do so many fail to provide one of the most vital pieces of information for us to help them - the name of the PPC? Far more important than any 'back story'. 

My son received an ANPR postal PCN 

If this is your son's PCN, why are you doing the appeals?  Who is the registered keeper of the vehicle?

gerroffmyland

TheSecretSocialist said:

You won't incur any costs, as the additional costs are unlawful. You are under no obligation to identify the driver (so hopefully the appeal was lost). As the registered keeper you are not liable for the fee as the PPC did not comply with the Protection of Freedoms Act 2012 (they issued the Notice to Keeper PCN late).

If they do pass on your details to a debt recovery company then they are, in my opinion, in breach of the data protection act.

Don't worry, they can't touch you as long as they don't know who the driver is, and even if they do I still don't think they would win in court (and even if they did it wouldn't cost you more than what the debt collectors will be asking for).

I think the first appeal stated that the car had a fault, but cannot remember if I identified the driver. I certainly didn’t on their drop down fields. 

Also, as I do not have any reference other than a screen grab of the appeal, should I just sit tight and not respond?

gerroffmyland

Umkomaas said:

Why do so many fail to provide one of the most vital pieces of information for us to help them - the name of the PPC? Far more important than any 'back story'. 

My son received an ANPR postal PCN 

If this is your son's PCN, why are you doing the appeals?  Who is the registered keeper of the vehicle?

Apologies, I tried to keep the information as simple as possible as I thought those companies monitor this forum and I did not want to cause any unjust problems for the good people on here. 

The appeal is being done by my son. I’m just assisting him as he is a young driver. I’m posting on here for guidance too as he would not know what to do. 

Half_way

if this is a railway ticket, marked up as penalty and mentions a bylaw, it's important not to name the driver,  never use terms such as I, he, she, brother, sister, son, daughter, wife, husband and so on, anyways the driver did, or the vehicle was parked

gerroffmyland

Half_way said:

if this is a railway ticket, marked up as penalty and mentions a bylaw, it's important not to name the driver,  never use terms such as I, he, she, brother, sister, son, daughter, wife, husband and so on, anyways the driver did, or the vehicle was parked

It never stated railway ticket. 

The wording states they are the creditor. It’s a car park adjacent to the station and used by commuters.