villa plus holiday scam

cant believe the way villa + are dealing with their customers.i booked a family holiday for August in Corfu.first  they took over 50% deposit.could not get any reply's to emails or phones. when we did have contact they said pay up the remainder or lose the £3535 deposit they refused to transfer the holiday to Aug 2021. i even had a letter from my doctor  advising me not to fly as i am type 1 diabetic. not to mention the fco travel guide lines.and they still want your money,no regard to customers health&safety.

Comments

  • phatbear
    phatbear Posts: 4,050 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    If youve got a letter from your doctor just claim on your travel insurance.

    And the FCO arent advising against travel in August so thats irrelevant
    Live each day like its your last because one day you'll be right
  • Westin
    Westin Posts: 6,251 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Would agree, at this stage if you feel that you no longer can travel due to medical reasons then this would be a travel insurance matter.
  • TELLIT01
    TELLIT01 Posts: 17,734 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper PPI Party Pooper
    Vill Plus are not scamming anybody in the situation you describe.  FCO advice could, and probably will, change in the near future.  Major tour operators are only refunding up to the end of June at present.
  • heatherw_01
    heatherw_01 Posts: 6,715 Ambassador
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    They are not scamming you. Contact your travel insurance and claim on that if you can't travel due to medical reasons.

    I’m a Forum Ambassador and I support the Forum Team on the Quick Grabbit, Freebies, Overseas Holidays & Travel Planning and the UK Holidays, Days Out & Entertainments boards.
    If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.
    All views are my own and not the official line of MoneySavingExpert.
  • koalakoala
    koalakoala Posts: 802 Forumite
    Seventh Anniversary 500 Posts Photogenic Name Dropper
    I have to agree, how is this a scam? 
    Medical problems should be covered by your travel insurance
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