Travel Agent Wont refund Ski Passes

Sooler

US article, same issue.

https://www.mercurynews.com/2020/05/10/vail-resorts-canceled-the-rest-of-the-season-wheres-my-refund/

Thrugelmir

Limechase said:

Thrugelmir said:

Why should the Agrent refund you? The passes are sold by Vail on a non transferable and non refundable basis. Presumably you looked into this prior to booking them. 

My contract is with the agent not Vail, so I can only go to the Agent. I have no arrangement with Vail, only the travel agent who booked it? Think of it like buying bread at the supermarket, if there's a problem, would you go direct to Warburtons?

Did you choose the passes you wished to purchase and ask the agent to procure them on your behalf? 

The supermarket has the ability to reclaim the cost of the deficient goods from the supplier. Warburtons does not operate on a non refundable basis. Would soon be out of business as a bakery.  Whereas Vail has the marketing appeal not to be bothered by your feelings and to stick two fingers up. That's corporate USA in a nutshell for you. 

Life__Goes__On

Thrugelmir said:

Limechase said:

Thrugelmir said:

Why should the Agrent refund you? The passes are sold by Vail on a non transferable and non refundable basis. Presumably you looked into this prior to booking them. 

My contract is with the agent not Vail, so I can only go to the Agent. I have no arrangement with Vail, only the travel agent who booked it? Think of it like buying bread at the supermarket, if there's a problem, would you go direct to Warburtons?

Did you choose the passes you wished to purchase and ask the agent to procure them on your behalf? 

The supermarket has the ability to reclaim the cost of the deficient goods from the supplier. Warburtons does not operate on a non refundable basis. Would soon be out of business as a bakery.  Whereas Vail has the marketing appeal not to be bothered by your feelings and to stick two fingers up. That's corporate USA in a nutshell for you. 

The Package Travel and Linked Travel Arrangements 2018 will be the death of some travel agents, as they haven't adapted to it.

If a person buys a ski package (hotel, flights ski passes etc) all at the same time it's classed as a "package holiday"   if the flights are cancelled, then that person is due a full refund of the package, as that is a significant change.

If the TA has booked non-refundable room and non refundable passes,  then it's the TA that bares the loss.

dech56

I have exactly the same problem..wonder if it’s the same travel agent?
Only difference is that I only bought ski passes from them...does this mean my only hope is through travel insurance?

Life__Goes__On

dech56 said:

I have exactly the same problem..wonder if it’s the same travel agent?
Only difference is that I only bought ski passes from them...does this mean my only hope is through travel insurance?

Did you buy the ski passes at the same time as other items,  or on there own?

dech56

Life__Goes__On said:

dech56 said:

I have exactly the same problem..wonder if it’s the same travel agent?
Only difference is that I only bought ski passes from them...does this mean my only hope is through travel insurance?

Did you buy the ski passes at the same time as other items,  or on there own?

I bought them roughly the same time as other items such as flights and car hire....but they were bought directly from BA and not through the Travel Agent. Because it was a BA package, BA automatically refunded all the money very quickly as did the condo owner which was booked privately.

Life__Goes__On

dech56 said:

Life__Goes__On said:

dech56 said:

I have exactly the same problem..wonder if it’s the same travel agent?
Only difference is that I only bought ski passes from them...does this mean my only hope is through travel insurance?

Did you buy the ski passes at the same time as other items,  or on there own?

I bought them roughly the same time as other items such as flights and car hire....but they were bought directly from BA and not through the Travel Agent. Because it was a BA package, BA automatically refunded all the money very quickly as did the condo owner which was booked privately.

So it was just the Ski passes book with TA  and nothing else?

dech56

Life__Goes__On said:

dech56 said:

Life__Goes__On said:

dech56 said:

I have exactly the same problem..wonder if it’s the same travel agent?
Only difference is that I only bought ski passes from them...does this mean my only hope is through travel insurance?

Did you buy the ski passes at the same time as other items,  or on there own?

I bought them roughly the same time as other items such as flights and car hire....but they were bought directly from BA and not through the Travel Agent. Because it was a BA package, BA automatically refunded all the money very quickly as did the condo owner which was booked privately.

So it was just the Ski passes book with TA  and nothing else?

Yes, just the ski passes. I Use the same TA every year. 

Life__Goes__On

dech56 said:

Life__Goes__On said:

dech56 said:

Life__Goes__On said:

dech56 said:

I have exactly the same problem..wonder if it’s the same travel agent?
Only difference is that I only bought ski passes from them...does this mean my only hope is through travel insurance?

Did you buy the ski passes at the same time as other items,  or on there own?

I bought them roughly the same time as other items such as flights and car hire....but they were bought directly from BA and not through the Travel Agent. Because it was a BA package, BA automatically refunded all the money very quickly as did the condo owner which was booked privately.

So it was just the Ski passes book with TA  and nothing else?

Yes, just the ski passes. I Use the same TA every year. 

It looks like the best way for you is your insurer.

dech56

Thanks Life__Goes__On