Ebookers flight+hotel refund process?

secretmachines

Hi everyone, does anyone have any experience of how Ebookers are handling refunds for flight+hotel packages?
I have a 1-5 July trip to NYC booked, which I'm expecting to be cancelled - flights with Virgin Atlantic who have announced no more flights until August.
The booking doesn't separate out the flight cost and hotel cost.

Life__Goes__On

secretmachines said:

Hi everyone, does anyone have any experience of how Ebookers are handling refunds for flight+hotel packages?
I have a 1-5 July trip to NYC booked, which I'm expecting to be cancelled - flights with Virgin Atlantic who have announced no more flights until August.
The booking doesn't separate out the flight cost and hotel cost.

Ebookers/ Expedia  are a nightmare.

You have bought a package holiday and legally you should have a cash refund within 14 days of it being cancelled.
They will try and force vouchers on you,  you can reject them if you wish.

secretmachines

Thanks @Life__Goes__On ... It sounds daft saying it now, but I wasn't sure if it was a package holiday and covered as such.
I will keep an eye out for my trip being cancelled and then commence battle!

I had a TUI holiday and since they enabled refunds via their website, that was much easier.

Edit - have just checked and found my Atol certificate which covers flight + hotel.

Life__Goes__On

I expect Ebookers/ Expedia  might try and say you haven't a package holiday, I've seen that on here.

secretmachines

Life__Goes__On said:

I expect Ebookers/ Expedia  might try and say you haven't a package holiday, I've seen that on here.

Surely they've already acknowledged it's a package trip, as they issued an ATOL certificate to cover flight + hotel?

Life__Goes__On

secretmachines said:

Life__Goes__On said:

I expect Ebookers/ Expedia  might try and say you haven't a package holiday, I've seen that on here.

Surely they've already acknowledged it's a package trip, as they issued an ATOL certificate to cover flight + hotel?

You would have thought so
https://forums.moneysavingexpert.com/discussion/6134668/package-holiday-been-cancelled-but-flights-not-being-refunded
https://forums.moneysavingexpert.com/discussion/comment/77197130/#Comment_77197130