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Ebookers flight+hotel refund process?
secretmachines
Posts: 1,458 Forumite
Hi everyone, does anyone have any experience of how Ebookers are handling refunds for flight+hotel packages?
I have a 1-5 July trip to NYC booked, which I'm expecting to be cancelled - flights with Virgin Atlantic who have announced no more flights until August.
The booking doesn't separate out the flight cost and hotel cost.
I have a 1-5 July trip to NYC booked, which I'm expecting to be cancelled - flights with Virgin Atlantic who have announced no more flights until August.
The booking doesn't separate out the flight cost and hotel cost.
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Comments
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Ebookers/ Expedia are a nightmare.secretmachines said:Hi everyone, does anyone have any experience of how Ebookers are handling refunds for flight+hotel packages?
I have a 1-5 July trip to NYC booked, which I'm expecting to be cancelled - flights with Virgin Atlantic who have announced no more flights until August.
The booking doesn't separate out the flight cost and hotel cost.
You have bought a package holiday and legally you should have a cash refund within 14 days of it being cancelled.
They will try and force vouchers on you, you can reject them if you wish.
New User name as MSE gave me a number in my old one.
" I am not a number! I am a free man!"1 -
Thanks @Life__Goes__On ... It sounds daft saying it now, but I wasn't sure if it was a package holiday and covered as such.
I will keep an eye out for my trip being cancelled and then commence battle!
I had a TUI holiday and since they enabled refunds via their website, that was much easier.
Edit - have just checked and found my Atol certificate which covers flight + hotel.0 -
I expect Ebookers/ Expedia might try and say you haven't a package holiday, I've seen that on here.
New User name as MSE gave me a number in my old one.
" I am not a number! I am a free man!"0 -
Surely they've already acknowledged it's a package trip, as they issued an ATOL certificate to cover flight + hotel?Life__Goes__On said:I expect Ebookers/ Expedia might try and say you haven't a package holiday, I've seen that on here.0 -
You would have thought sosecretmachines said:
Surely they've already acknowledged it's a package trip, as they issued an ATOL certificate to cover flight + hotel?Life__Goes__On said:I expect Ebookers/ Expedia might try and say you haven't a package holiday, I've seen that on here.
https://forums.moneysavingexpert.com/discussion/6134668/package-holiday-been-cancelled-but-flights-not-being-refunded
https://forums.moneysavingexpert.com/discussion/comment/77197130/#Comment_77197130
New User name as MSE gave me a number in my old one.
" I am not a number! I am a free man!"0
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