British Gas Homecare

kjm2322

How can BG continue to take direct debits for Homecare but not provide a service during Covid-19?  My gym and golf membership fees were frozen. Anybody else affected?  I rang them, but just told me it was policy and could cancel, but I have an oven that needs repairing. 

pimento

We took out Homecare in February and I paid for a year up front for a discount.  They were supposed to service our boiler first to make sure it was fit to be covered but that has been deferred until at least October.  I did ask them whether I would be covered in the event of a breakdown and they said I would.
I think they're only doing emergency work so for example if the boiler stops working altogether.

Is your oven working at all?

TELLIT01

BG are still providing emergency service so that is unchanged.  Boiler servicing is done once in the 12 month period of the insurance, not every 12 months, although that used to be the norm.  In theory you could have anything from 2 days to 1 day short of 2 years between services.

pimento

TELLIT01 said:

BG are still providing emergency service so that is unchanged.  Boiler servicing is done once in the 12 month period of the insurance, not every 12 months, although that used to be the norm.  In theory you could have anything from 2 days to 1 day short of 2 years between services.

Yes but we're a new customer with a six year old boiler so they have to inspect it to make sure they can cover it.

grumbler

Are a boiler and an oven not two separate covers?

If so, demand either a confirmation that the boiler IS covered or a full refund. As simple as that.

kjm2322

I have boiler cover, but also homecare which covers breakdowns for the cooker, fridge/freezer and washing machine. Yes, they will attend emergencies, but nothing else. Not having an oven for several months is a pain, but not an emergency. But still paying £40+ a month for no service. 

jtforum

I have homecare level 4 and paying £46+ per month.  Told on 28 May that staff still on furlough with dynorod for a leaking tap and would be contacted. Had chat on 9 June and told to ring dynorod again, ironically they rang back the next morning and tap was repaired.  Surely a refund or extension of cover is needed if they taking direct debits for a service not being done and also getting the government to furlough their staff.