Broadband Issue

martynelmy

Excuse me if this has already been asked.
What is their definition of "fast fibre" are you on ADSL, FTztc or FTTP?

martynelmy

Sorry sausage fingers "FTTC"

JJ_Egan

fast / superfast can be anything its just a marketing strategy .Its noticeable that it changes with ISP and is frequently rebranded .BT now go essential , fibre 1, fibre 2 , full fibre 100,  full fibre 500 ,full fibre 900

For me super fast would be above 2000 .

treasach

I think it's ADSL, but to update you on the situation, as Talk Talk can't stop the broadband from dropping out and it's gone on for over 30 days, they have said I can now exit the contract without any termination fees. So we are going to try and move over to Virgin to see if that sorts the problem out

JJ_Egan

VM are a totally different cabling so has no input from BT Openreach cabling .

treasach

Thank you all for your input and advice on this, it's been a stressful 3 months, but hopefully light at the end of the tunnel now 

iniltous

I would agree with the engineer who said on the same line, switching provider won’t necessarily improve anything, if you have a faulty router it needs replacing, if your line has a defect it needs repairing, if your line continuously drops out  , dynamic line management will reduce speed to try and stabilise your connection, if the line then remains stable speed is gradually restored , so it may well be you have a line fault or router fault  ( line dropping out )
Intermittent faults ( for example  those that appear in bad weather and disappear in good weather ) are difficult to locate , but if there is a problem , you need to keep on at your provider to keep OR involved and looking for it, obviously some providers do more than others in cases like this, poor providers are more likely to just tell you everything is OK.

 Not all engineers are broadband specialist, and if your service is OK when they visit they will book the job off as right when tested, others may be a little more proactive and use a process of elimination , swapping spares , to try and improve things....ISP can book a special faults investigation, but yours may not be willing to do that.
Obviously a faulty router dropping connection could give the same symptoms as a faulty line , most ISP would replace the router as it’s a cheap and easy first attempt at fixing an issue

JacobL16

I have just found out that my 82 year old mum has been paying BT £45 per month for broadband since 2011, she was unaware She had broadband and has NEVER used the internet!!!!  BT have been really helpful , they can see she has never used it and are offering a £600 refund , she has paid almost £ 5,000 in the last 9 years . It is however, itemised on her huge telephone bills she receives every quarter . I feel so sad as she is super careful with her landline and only uses it after 6.00 pm and she thinks it’s cheaper and still her bills have been about £240 per quarter . I am going to take this to the ombudsman, but not sure if we have a leg to stand on .

JJ_Egan

£600 refund take .

Sad that you never checked your 82 year old mothers bills earlier .Make sure you check every other bill .

Mister_G

No, don't take the £600.  Pursue this through the Ombudsman.

If BT are admitting that they can see that she never used it, then they are on a sticky wicket.