Switching

blue.peter

notveryeducated said:

Hopefully their deal with IBM sorts them out. 

We can hope. I haven't noticed any improvement in the customer-facing bit (i.e., Internet Banking) in the last four months, and there's definitely scope for it. There's nothing that causes me any actual problems, but quite a few things that could be done better. Of course, I've no idea what's changed behind the scenes.

By the way, I now have the final bit of confirmation that my switch went correctly. I saw the lists of DDs and payees brought over from RBS a couple of weeks ago. Today, my pension arrived in my TSB account exactly as it should.

notveryeducated

blue.peter said:

notveryeducated said:

Hopefully their deal with IBM sorts them out. 

We can hope. I haven't noticed any improvement in the customer-facing bit (i.e., Internet Banking) in the last four months, and there's definitely scope for it. There's nothing that causes me any actual problems, but quite a few things that could be done better. Of course, I've no idea what's changed behind the scenes.

By the way, I now have the final bit of confirmation that my switch went correctly. I saw the lists of DDs and payees brought over from RBS a couple of weeks ago. Today, my pension arrived in my TSB account exactly as it should.

TSB launched a live chat service which was created in 5 days in collaboration with IBM. https://www.tsb.co.uk/news-releases/tsb-launches-smart-agent-to-help-customers-impacted-by-coronavirus/

Hopefully a sign of good things to come. 

blue.peter

notveryeducated said:

TSB launched a live chat service which was created in 5 days in collaboration with IBM. https://www.tsb.co.uk/news-releases/tsb-launches-smart-agent-to-help-customers-impacted-by-coronavirus/

Yes, I'd noticed that. As it happens, I've just had cause to use it for the first time. It seems that you can only get through to a real person during business hours (which they define as Monday to Friday, 09.00 to 16.30). Outside those hours, it's an automated system that appears to be based on a logic tree: it simply asks a series of questions with a limited range of answers, presumably leading to information intended to address a pre-specified range of issues. Unfortunately, I reached a point at which my answer was "none of these". The TSB automated agent then just closed the chat. Oh, well, it's not the end of the world. My issue is far from urgent, so I don't mind waiting until Monday.

notveryeducated said:

Hopefully a sign of good things to come. 

We can hope.