Tui Holiday Cancel /Reschedule

alisonbre

Oh and the holiday was paid in full back in November 2019 :-)

NoodleDoodleMan

Unless rules have been relaxed due to the ongoing circumstances, which I doubt.

The low deposit option can confuse - it is only a partial payment of the full deposit, the balance of that is still due, thereafter the full balance of the holiday/cruise.

If you cancel then you are still responsible to pay the full deposit, not the low deposit only, that's irrespective of any cancellation fees.

See last para. here - https://www.tui.co.uk/destinations/info/low-deposit

If you cancel with 70 or more days notice then only the deposit is lost, thereafter the sliding scale kicks in, as per the link below.

https://www.tui.co.uk/destinations/faq/how-much-will-it-cost-to-cancel-my-holiday?catId=265&subcatId=267&docId=860

The deposit scenario should be explained by shop staff if you book in store - and I believe there is a "tick box" requirement to confirm understanding Ts&Cs for online reservations.

NoodleDoodleMan

"We certainly haven't defaulted."

Sorry, bad terminology, should have read cancelled.