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Rights regarding paid advertisements

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I paid a (relatively small) sum of money to an online second hand clothes retail site to “bump” the item I was selling to get more views. The bump is supposed to last for 3 days (or until the item sells). Almost immediately after bumping my item, I received notification that someone had purchased the item. However, an hour later the buyer cancelled the order saying they had bought the wrong size. 
I noticed that when the item was relisted, the Bump had disappeared. 
I have searched the site’s T&C’s and cannot see anywhere that you lose a bump if the buyer cancels.
The site are refusing to refund my money or reinstate the Bump I paid for. They say that they have fulfilled the bump as the advert reached a buyer and a transaction was started.
Can they legally do this? Does anyone know which part of the consumer rights act might cover this? 

Many thanks 
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Comments

  • davidmcn
    davidmcn Posts: 23,596 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Is the site based in the UK? 
  • mofo86
    mofo86 Posts: 2 Newbie
    First Post
    davidmcn said:
    Is the site based in the UK? 
    They are registered in Lithuania 
  • davidmcn
    davidmcn Posts: 23,596 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 23 May 2020 at 12:50PM
    mofo86 said:
    davidmcn said:
    Is the site based in the UK? 
    They are registered in Lithuania 
    You'd better check Lithuanian consumer laws then.
    Though I'm not sure there's anything intrinsically unreasonable about the advertising only lasting until a sale is made. Whether it complied with the T&C's, I don't know, because I haven't seen them.
  • societys_child
    societys_child Posts: 7,110 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    . . which part of the consumer rights act might cover this?
    The UK "customer rights act" won't cover anything in Lithuania.
    *Unless you're in Lithuania? There may be a Lithuanian "customer rights act" that covers it . .

  • mattyprice4004
    mattyprice4004 Posts: 7,492 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    You paid for a bump, you got the bump and someone purchased.
    What happens next isn't the concern of the site - in their eyes you had a sale, and that's what matters.

    Take it up with the buyer, and ask them to cover the fee. 
  • LadyDee
    LadyDee Posts: 4,293 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    The "consumer rights" questions on this site get more bizarre by the day.  From a bit of lawn seed to secondhand clothes, in the midst of a worldwide pandemic when tens of thousands are dying ...........
  • askeym
    askeym Posts: 117 Forumite
    100 Posts Name Dropper
    If someone ran a company In Lithuania that provides bumps and charges for the option and one of it's employees put in a purchase then cancelled it so the bump is no longer an option is that illegal?
    I know Domestos kills 99% of germs, but I'm worried about the 1% that got away.
  • davidmcn
    davidmcn Posts: 23,596 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    askeym said:
    If someone ran a company In Lithuania that provides bumps and charges for the option and one of it's employees put in a purchase then cancelled it so the bump is no longer an option is that illegal?
    I don't know. You'd be better asking on a Lithuanian forum. 
  • ThumbRemote
    ThumbRemote Posts: 4,727 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    LadyDee said:
    The "consumer rights" questions on this site get more bizarre by the day.  From a bit of lawn seed to secondhand clothes, in the midst of a worldwide pandemic when tens of thousands are dying ...........
    So? The world still turns and people still shop.
    And you're clearly still reading and replying to the forum.
  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    How do they know you didn't have 2 to sell. The bump did it's job not their fault the sale didn't go through.
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