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Rights regarding paid advertisements
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mofo86
Posts: 2 Newbie

I paid a (relatively small) sum of money to an online second hand clothes retail site to “bump” the item I was selling to get more views. The bump is supposed to last for 3 days (or until the item sells). Almost immediately after bumping my item, I received notification that someone had purchased the item. However, an hour later the buyer cancelled the order saying they had bought the wrong size.
I noticed that when the item was relisted, the Bump had disappeared.
I have searched the site’s T&C’s and cannot see anywhere that you lose a bump if the buyer cancels.
The site are refusing to refund my money or reinstate the Bump I paid for. They say that they have fulfilled the bump as the advert reached a buyer and a transaction was started.
The site are refusing to refund my money or reinstate the Bump I paid for. They say that they have fulfilled the bump as the advert reached a buyer and a transaction was started.
Can they legally do this? Does anyone know which part of the consumer rights act might cover this?
Many thanks
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Comments
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Is the site based in the UK?1
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mofo86 said:davidmcn said:Is the site based in the UK?You'd better check Lithuanian consumer laws then.Though I'm not sure there's anything intrinsically unreasonable about the advertising only lasting until a sale is made. Whether it complied with the T&C's, I don't know, because I haven't seen them.2
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. . which part of the consumer rights act might cover this?The UK "customer rights act" won't cover anything in Lithuania.*Unless you're in Lithuania? There may be a Lithuanian "customer rights act" that covers it . .
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You paid for a bump, you got the bump and someone purchased.
What happens next isn't the concern of the site - in their eyes you had a sale, and that's what matters.
Take it up with the buyer, and ask them to cover the fee.2 -
The "consumer rights" questions on this site get more bizarre by the day. From a bit of lawn seed to secondhand clothes, in the midst of a worldwide pandemic when tens of thousands are dying ...........3
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If someone ran a company In Lithuania that provides bumps and charges for the option and one of it's employees put in a purchase then cancelled it so the bump is no longer an option is that illegal?
I know Domestos kills 99% of germs, but I'm worried about the 1% that got away.0 -
askeym said:If someone ran a company In Lithuania that provides bumps and charges for the option and one of it's employees put in a purchase then cancelled it so the bump is no longer an option is that illegal?1
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LadyDee said:The "consumer rights" questions on this site get more bizarre by the day. From a bit of lawn seed to secondhand clothes, in the midst of a worldwide pandemic when tens of thousands are dying ...........
And you're clearly still reading and replying to the forum.1 -
How do they know you didn't have 2 to sell. The bump did it's job not their fault the sale didn't go through.1
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