Rights regarding paid advertisements 22 May at 11:19PM in Consumer Rights 16 replies 413 views

mofo86

I paid a (relatively small) sum of money to an online second hand clothes retail site to “bump” the item I was selling to get more views. The bump is supposed to last for 3 days (or until the item sells). Almost immediately after bumping my item, I received notification that someone had purchased the item. However, an hour later the buyer cancelled the order saying they had bought the wrong size. 

I noticed that when the item was relisted, the Bump had disappeared. 

I have searched the site’s T&C’s and cannot see anywhere that you lose a bump if the buyer cancels.
The site are refusing to refund my money or reinstate the Bump I paid for. They say that they have fulfilled the bump as the advert reached a buyer and a transaction was started.

Can they legally do this? Does anyone know which part of the consumer rights act might cover this? 

Many thanks 

davidmcn

Is the site based in the UK? 

mofo86

davidmcn said:

Is the site based in the UK? 

They are registered in Lithuania 

davidmcn

mofo86 said:

davidmcn said:

Is the site based in the UK? 

They are registered in Lithuania 

You'd better check Lithuanian consumer laws then.

Though I'm not sure there's anything intrinsically unreasonable about the advertising only lasting until a sale is made. Whether it complied with the T&C's, I don't know, because I haven't seen them.

societys_child

. . which part of the consumer rights act might cover this?

The UK "customer rights act" won't cover anything in Lithuania.

*Unless you're in Lithuania? There may be a Lithuanian "customer rights act" that covers it . .

mattyprice4004

You paid for a bump, you got the bump and someone purchased.
What happens next isn't the concern of the site - in their eyes you had a sale, and that's what matters.

Take it up with the buyer, and ask them to cover the fee. 

LadyDee

The "consumer rights" questions on this site get more bizarre by the day.  From a bit of lawn seed to secondhand clothes, in the midst of a worldwide pandemic when tens of thousands are dying ...........

askeym

If someone ran a company In Lithuania that provides bumps and charges for the option and one of it's employees put in a purchase then cancelled it so the bump is no longer an option is that illegal?

davidmcn

askeym said:

If someone ran a company In Lithuania that provides bumps and charges for the option and one of it's employees put in a purchase then cancelled it so the bump is no longer an option is that illegal?

I don't know. You'd be better asking on a Lithuanian forum. 

ThumbRemote

LadyDee said:

The "consumer rights" questions on this site get more bizarre by the day.  From a bit of lawn seed to secondhand clothes, in the midst of a worldwide pandemic when tens of thousands are dying ...........

So? The world still turns and people still shop.
And you're clearly still reading and replying to the forum.

bris

How do they know you didn't have 2 to sell. The bump did it's job not their fault the sale didn't go through.