New contract or upgrade?

glengorms

Just finished a 24-month contract with EE and looking around for a new phone but to stay with EE.  Have seen on metrofone.co.uk a Samsung galaxy S10 128gb for £36 per month, no upfront costs and 45gb of data, although in the small print it says some deals may not be available for existing customers  However, when I look on upgrades (other websites) it gives me the same data and monthly price but is asking for £125 up front costs for phones. Is an 'upgrade' while you're still within your contract?  Can't I now just get a new contract??  If I'm stopping with EE I presume I don't need to sort PAC code out?  Usually sort this out in the shop! Thank you

[Deleted User]

Why don’t you phone them?

jnhuasd

If you want another contract with EE then call their retentions dept and they will more than likely give you a better deal than the ones you're seeing for new customers, admittedly this may be hard at the moment. If you're actually going to move to a different provider you can get you PAC via text message and transfer your number to the new provider online who will cancel your old contract for you, I did this recently.

If you are happy with you phone consider a sim only deal. I'm with Smarty at the moment and am paying £9 a month for 30gb data and unlimited minutes and texts.

glengorms

Thanks both.  
jnhuasd - I was considering to go SIM only but, unfortunately, in the last 3 weeks I've cracked the screen of my S8.  I've looked at screen repair and SIM only but by paying a couple hundred more I can get a lot more storage plus a better camera.  If I manage to not crack the screen on the new phone (after the next 24-month contract is up) then I'll be looking to do that next time.
Deleted_User - unfortunately EE are only dealing with vulnerable customers atm and will only direct me to online services, so I'm none-the-wiser.  
So my question is, with my 24-month contract over, am I now considered a new customer again or an existing?  Is it an 'upgrade' if you take it within a signed up for contract?  Or still considered an 'upgrade' while in a rolling contract like I am now?  There's £125 difference in the answer!  Thank you

macman

Your contract isn't 'over'. Its a 24m minimum term, and then continues until you give one month's notice. So it's an upgrade.
If you want the benefits of a 'new' contract, get your PAC, use it, port out and port in.

glengorms

Thanks macman.  In layman's terms.... 
request pac code from EE. 
use  it = ?
Port out = give pac code to online company I'm getting new phone and EE contract deal with
Port in = start deal with them?

Incidently, has anyone had dealings with metrophone??  Their Trustpilot reviews seem good

J_B

glengorms said:

Thanks macman.  In layman's terms.... 
request pac code from EE. 
use  it = ?
Port out = give pac code to online company I'm getting new phone and EE contract deal with
Port in = start deal with them?

You can't port from EE to EE, you need to move networks ... or try 'retentions' for a better deal

jnhuasd

glengorms said:

...
jnhuasd - I was considering to go SIM only but, unfortunately, in the last 3 weeks I've cracked the screen of my S8.  I've looked at screen repair and SIM only but by paying a couple hundred more I can get a lot more storage plus a better camera.  If I manage to not crack the screen on the new phone (after the next 24-month contract is up) then I'll be looking to do that next time...

That's a shame about the phone. If you can afford it seriously consider a SIM only and buying the phone outright. There are some cracking phones available with brilliant cameras and lots of storage for less than half the price of your Samsung/iPhones. Search Amazon for Motorola/Nokia/Hauwei, there are other brands too. It may well work out cheaper over the length of 2 years. I always buy my phones outright and use SIM only deals.