Privately rented villa Corona cancellation

familybevan

I have bought annual holiday insurance in July 2019. I had flights booked and rented a timeshare villa from an owner for Easter 2020. Jet2 say they will refund the flights. Insurance say claim villa from accommodation provider. Timeshare owner has refused to refund. I am £769 out of pocket. Any ideas?

smallblueplanet

Where was the villa, was the accommodation available, whether you could travel or not? Try reclaiming villa firstly via a credit/debit card chargeback?

familybevan

It's in Tenerife. The owner is saying because he is responsible to pay a maintenance fee he will not refund me. However I know for fact that he has a 35% discount on this fee. Sadly, because he is an individual I had to pay by bank transfer.

familybevan

The annoying thing is, I paid have my insurance premium so they're into pocket, the owner guy has had the full fee although he now gets a 35% rebate, so he is into pocket, but I'm nearly £800 out of pocket! Never did expect to get all my money back but I did expect a bit of fair play . . . Silly me.

Life__Goes__On

Is the owner in Spain or the UK?

familybevan

He is English but I think he lives in France  (not certain).

Life__Goes__On

To me it looks like you have a claim against timeshare owner  as you paid for a stay , that you didn't get.
But  as you paid via bank transfer, court action looks like what you would have to do (easy if the  person is in the UK)

I would file a claim with your insurance, and you  could see then on what grounds they rejected your claim, (if they do).
I certainly wouldn't just take an insurer word for it you aren't covered.

familybevan

The insurers have refused my claim saying gov guidelines say I should claim from the accommodation provider.

missile

familybevan said:

The insurers have refused my claim saying gov guidelines say I should claim from the accommodation provider.

That is a fob off. Complain

Life__Goes__On

familybevan said:

The insurers have refused my claim saying gov guidelines say I should claim from the accommodation provider.

I have seen a few on here that clearly the insurer is giving wrong advice to dodge paying out, that's why I always tell people,  to double check.
The reason your insurer gave in nonsense, when you complain,  make sure it's stated as a complaint.

familybevan

Thanks guys, I will get back to my insurance company and keep you informed. 🙂