Sainsbury's Bank - Section 75

eskbanker

MrsMeg said:

born_again said:

MrsMeg said:

Not sure how Sainsbury's can get away with that. Try raising a complaint via Resolver? 

Why do people say use resolver?
All you are doing is adding another link in to a complaint.
Just claim direct to card co.
But in Anna_Belle's case it is standard practice and complaint will be rejected.
They have made 5 posts in other peoples threads with exactly the same wording.

I raised a complaint stating the paper only comms option wasn't appropriate, and awkward for blind folks. They closed my complaint as "they followed their policy".
At least with resolver you can escalate to ombudsmen for a fair review. I have no axe to grind. But policies that discriminate needs to be challenged.

Resolver doesn't affect your right to escalate to the Financial Ombudsman Service - it's equally available to those who don't use Resolver!

MrsMeg

Indeed. I find it keeps a track better, as prev comms are all in one place tho.
Each to their own.