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Sainsbury's Bank - Section 75
Comments
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Resolver doesn't affect your right to escalate to the Financial Ombudsman Service - it's equally available to those who don't use Resolver!MrsMeg said:
I raised a complaint stating the paper only comms option wasn't appropriate, and awkward for blind folks. They closed my complaint as "they followed their policy".born_again said:
Why do people say use resolver?MrsMeg said:Not sure how Sainsbury's can get away with that. Try raising a complaint via Resolver?
All you are doing is adding another link in to a complaint.
Just claim direct to card co.
But in Anna_Belle's case it is standard practice and complaint will be rejected.
They have made 5 posts in other peoples threads with exactly the same wording.
At least with resolver you can escalate to ombudsmen for a fair review. I have no axe to grind. But policies that discriminate needs to be challenged.0 -
Indeed. I find it keeps a track better, as prev comms are all in one place tho.
Each to their own.0
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