3 Took DD After I Left - Now CAN'T CONTACT THEM To Get My Money Back

fallen121

Left 3 to join another network. They still took the DD after I left. Now they keep sending bills showing I am in credit and asking me to "call them" to get the money refunded. Only it's now impossible to call. FB, Twitter and other forms of customer service are shut, can't visit a shop. They keep insisting that I use the online chat option in the App, except I don't have the app anymore because I am on a new network, and trying to login from a laptop it now longer works because it doesn't recognise my password and I can't reset it.

I don't understand why they don't just refund the money. I had a similar problem when my daughter left 3 and it tooks MONTHS of weekly phone calls when they kept promising to refund and then telling me there had been "technical problem" which meant that the refund hadn't worked.

Does anyone have any ideas how to contact them once you have left because the 3 app is just not an option once they have closed your account. I suppose I could write to to their customer complaints department (snail mail - there doesn't seem to be an email option) but I resent the time and expense, I don't suppose for a moment they will refund on that.

It seems to me that lots of companies are using Covid-19 as a convenient excuse for people not being able to contact or complain under the guise of "protecting their staff". There surely must be some kind of option for customers who can't login for whatever reason?

LABMAN

Invoke the DD guarantee by contacting your bank and asking for the money to be refunded.

cranford

So how much are we talking? You may of noticed there are 2.5 million people out of work  and are struggling so unless you are one of these I guess you need to be patient.

Bogof_OAP

Interesting post.  I left Three last November, and received a letter dated 28th November saying my account was in credit for £13.  However this never reached my bank account, and like the OP I have been unable to contact them by any means.  Poor show Three. 

satsuma888

Fallen121

Did you cancel your direct debit with 3? If yes how are they supposed to refund you without having a bank account to send the money to? If you did not cancel than something definitely is amiss 

sdduk

I agree with the OP and Bogof i left Three in November to and they never repaid my £11 they owed me and my DD is still set-up and the best bit is i am back with three and no mention of the money they owe me.

d123

fallen121 said:

Does anyone have any ideas how to contact them once you have left because the 3 app is just not an option once they have closed your account. I suppose I could write to to their customer complaints department (snail mail - there doesn't seem to be an email option) but I resent the time and expense, I don't suppose for a moment they will refund on that.

Why not use their website for the chat function?

Use this link, there's a link to chat there.
http://www.three.co.uk/support/how-to-complain