I have no idea what to do. Can someone please advise?

bflare

I was due to fly to Spain via Jet 2 with my Son on 19th July. I have paid for the flights & I arranged accommodation / transfers through Alpharooms myself. I paid Alpharooms the deposit & the rest is due 05/07/2020. This is only my second time abroad & I have absolutely no idea what to do. Do I just wait it out & see if Jet2 cancel & hopefully get a refund? Do I cancel the flights & accommodation now myself? If I decide not fly before the final payment is due to Alpharooms do I have to pay them the remaining balance?

 

Browntoa

If you don't pay the balance it's classified as a cancellation.

If you pay the balance the jet2 will refund to alpha rooms and you should get a refund.

Your call , depends if you are prepared to lose your deposit

Alan_Bowen

Alpharooms appears to be an entirely separate booking to the flight element if so then Jet2 will refund the flights, and everyone says they have been doing so, unlike many other airlines. Alpharooms, on the other hand, is part of Teletext Holidays and yesterday we all saw the list of companies and who was being good and who wasn't, Teletext were the third-worst, so I wouldn't rush to pay them any more money. Jet 2 appear to be cancelling in 2 or 3 weekly blocks, so for 19th July it is possible a decision will have been taken by July 5th, in which case don't pay another penny if they have confirmed the flight is not operating

[Deleted User]

Alan_Bowen said:

Alpharooms appears to be an entirely separate booking to the flight element if so then Jet2 will refund the flights, and everyone says they have been doing so, unlike many other airlines. Alpharooms, on the other hand, is part of Teletext Holidays and yesterday we all saw the list of companies and who was being good and who wasn't, Teletext were the third-worst, so I wouldn't rush to pay them any more money. Jet 2 appear to be cancelling in 2 or 3 weekly blocks, so for 19th July it is possible a decision will have been taken by July 5th, in which case don't pay another penny if they have confirmed the flight is not operating

Hi bflare,  Just following up on what Alan has said and to make sure you realise that if you don't pay another penny to Alpha Rooms as he suggests, then you will definitely lose your deposit plus maybe more?   Have you checked the terms of Alpha Rooms to see what the penalty is for cancelling your hotel now as opposed to say 4th July?  (for instance is it only loss of deposit now but loss of 90% three weeks before holiday date)  That may be a factor in your decision.     

I agree with Browntoa, which seems more palatable to you - losing your deposit (don't know how much that is) OR paying the additional amount and claiming the whole lot back IF there are no flights and the hotel is closed for business.  As the rest of your money doesn't need to be paid until July, you could do nothing at the moment only sit and wait and see what the situation is like then (but do check how much you stand to lose)     If the flights go ahead on 19th July then you will not get a refund from jet 2 even if you have cancelled your hotel and do not want to travel then (it is unlikely but nobody actually knows).     It is a tough decision but one a lot of people are having to make.
  

bflare

Alan_Bowen said:

Alpharooms appears to be an entirely separate booking to the flight element if so then Jet2 will refund the flights, and everyone says they have been doing so, unlike many other airlines. Alpharooms, on the other hand, is part of Teletext Holidays and yesterday we all saw the list of companies and who was being good and who wasn't, Teletext were the third-worst, so I wouldn't rush to pay them any more money. Jet 2 appear to be cancelling in 2 or 3 weekly blocks, so for 19th July it is possible a decision will have been taken by July 5th, in which case don't pay another penny if they have confirmed the flight is not operating

Hi Alan, thanks for your reply. Yes Alpharooms is an entirely separate booking to the flights. As I have paid for the flights my plan was to just wait it out on that front. I have paid Alpharooms the deposit of £150 & the remaining to pay is £310 due on the 05/07/2020 which I am assuming they will take automatically from my debit card. It's that part I am not sure what to do. I am not too concerned about losing the deposit to be honest.  

bflare

Tedber said:

Alan_Bowen said:

Alpharooms appears to be an entirely separate booking to the flight element if so then Jet2 will refund the flights, and everyone says they have been doing so, unlike many other airlines. Alpharooms, on the other hand, is part of Teletext Holidays and yesterday we all saw the list of companies and who was being good and who wasn't, Teletext were the third-worst, so I wouldn't rush to pay them any more money. Jet 2 appear to be cancelling in 2 or 3 weekly blocks, so for 19th July it is possible a decision will have been taken by July 5th, in which case don't pay another penny if they have confirmed the flight is not operating

Hi bflare,  Just following up on what Alan has said and to make sure you realise that if you don't pay another penny to Alpha Rooms as he suggests, then you will definitely lose your deposit plus maybe more?   Have you checked the terms of Alpha Rooms to see what the penalty is for cancelling your hotel now as opposed to say 4th July?  (for instance is it only loss of deposit now but loss of 90% three weeks before holiday date)  That may be a factor in your decision.     

I agree with Browntoa, which seems more palatable to you - losing your deposit (don't know how much that is) OR paying the additional amount and claiming the whole lot back IF there are no flights and the hotel is closed for business.  As the rest of your money doesn't need to be paid until July, you could do nothing at the moment only sit and wait and see what the situation is like then (but do check how much you stand to lose)     If the flights go ahead on 19th July then you will not get a refund from jet 2 even if you have cancelled your hotel and do not want to travel then (it is unlikely but nobody actually knows).     It is a tough decision but one a lot of people are having to make.
  

Hi Tedber, thanks for your reply. I think I understand what you mean. I have paid Jet2 in full which was just under £500. I have paid Alpharooms the deposit which was £150 & £310 left to pay by 05/07/2020. I am sure when I booked the hotel it said free cancelations or something. Anyway the general T&C for cancellation are: 

15.1 Any cancellation request must be sent to us in writing and will not take effect until received by us. Cancellations can only be accepted in accordance with the terms and conditions of the Supplier/Principal.

If you cancel your booking, the Supplier/Principal may charge the cancellation charges outlined in their terms and conditions (which may be 100% of the cost of the travel arrangements) along with our administration fee of £30 per person. Should one or more member of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase.

All cancellation requests must be made directly to us in writing or by using 'My Account' online.

Most of Hotel Supplier/Principals apply the following cancellation charges:

Period before departure in which notification of cancellation is received	Cancellation charge (along with applicable fees as mentioned above):
More than 84 days before departure:	Loss of deposit
84 – 57 days before departure:	30% of booking cost or deposit, whichever is greater
56 – 29 days before departure:	50% of booking cost
28 – 22 days before departure:	75% of booking cost
21 – 8 days before departure:	90% of booking cost
7 days or less before departure:	100% of booking cost

Please Note: the above cancellation charges are provided by way of illustration only, in relation to any booking made the applicable Supplier/Principal may apply different cancellation terms to your booking, in which case you will be liable to pay such differing cancellation terms, as part of your contract with the Supplier/Principal. If a Supplier/Principal’s policy differs from the above you will be informed at the time of cancelling.

Non refundable rooms cancelled will incur a 100 % charge from the time of booking along with our administration fee of £30 per person. 

I have sort of got used to the fact that I may have lost my money paid to Jet2 & probably my hotel deposit. I can live with that. I just don't want to pay anymore to Alpharooms if I can help. They have my card details so I am guessing if I don't cancel they will automatically take the money on 05/04/2020. So I have no idea what to do to be honest. I would just like to at least save the £310 that I would be paying Alpharooms & use it to take my Son somewhere for a weekend once all of this has blown over.

Butts

bflare said:

Tedber said:

Alan_Bowen said:

Alpharooms appears to be an entirely separate booking to the flight element if so then Jet2 will refund the flights, and everyone says they have been doing so, unlike many other airlines. Alpharooms, on the other hand, is part of Teletext Holidays and yesterday we all saw the list of companies and who was being good and who wasn't, Teletext were the third-worst, so I wouldn't rush to pay them any more money. Jet 2 appear to be cancelling in 2 or 3 weekly blocks, so for 19th July it is possible a decision will have been taken by July 5th, in which case don't pay another penny if they have confirmed the flight is not operating

Hi bflare,  Just following up on what Alan has said and to make sure you realise that if you don't pay another penny to Alpha Rooms as he suggests, then you will definitely lose your deposit plus maybe more?   Have you checked the terms of Alpha Rooms to see what the penalty is for cancelling your hotel now as opposed to say 4th July?  (for instance is it only loss of deposit now but loss of 90% three weeks before holiday date)  That may be a factor in your decision.     

I agree with Browntoa, which seems more palatable to you - losing your deposit (don't know how much that is) OR paying the additional amount and claiming the whole lot back IF there are no flights and the hotel is closed for business.  As the rest of your money doesn't need to be paid until July, you could do nothing at the moment only sit and wait and see what the situation is like then (but do check how much you stand to lose)     If the flights go ahead on 19th July then you will not get a refund from jet 2 even if you have cancelled your hotel and do not want to travel then (it is unlikely but nobody actually knows).     It is a tough decision but one a lot of people are having to make.
  

Hi Tedber, thanks for your reply. I think I understand what you mean. I have paid Jet2 in full which was just under £500. I have paid Alpharooms the deposit which was £150 & £310 left to pay by 05/07/2020. I am sure when I booked the hotel it said free cancelations or something. Anyway the general T&C for cancellation are: 

15.1 Any cancellation request must be sent to us in writing and will not take effect until received by us. Cancellations can only be accepted in accordance with the terms and conditions of the Supplier/Principal.

If you cancel your booking, the Supplier/Principal may charge the cancellation charges outlined in their terms and conditions (which may be 100% of the cost of the travel arrangements) along with our administration fee of £30 per person. Should one or more member of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase.

All cancellation requests must be made directly to us in writing or by using 'My Account' online.

Most of Hotel Supplier/Principals apply the following cancellation charges:

Period before departure in which notification of cancellation is received	Cancellation charge (along with applicable fees as mentioned above):
More than 84 days before departure:	Loss of deposit
84 – 57 days before departure:	30% of booking cost or deposit, whichever is greater
56 – 29 days before departure:	50% of booking cost
28 – 22 days before departure:	75% of booking cost
21 – 8 days before departure:	90% of booking cost
7 days or less before departure:	100% of booking cost

Please Note: the above cancellation charges are provided by way of illustration only, in relation to any booking made the applicable Supplier/Principal may apply different cancellation terms to your booking, in which case you will be liable to pay such differing cancellation terms, as part of your contract with the Supplier/Principal. If a Supplier/Principal’s policy differs from the above you will be informed at the time of cancelling.

Non refundable rooms cancelled will incur a 100 % charge from the time of booking along with our administration fee of £30 per person. 

I have sort of got used to the fact that I may have lost my money paid to Jet2 & probably my hotel deposit. I can live with that. I just don't want to pay anymore to Alpharooms if I can help. They have my card details so I am guessing if I don't cancel they will automatically take the money on 05/04/2020. So I have no idea what to do to be honest. I would just like to at least save the £310 that I would be paying Alpharooms & use it to take my Son somewhere for a weekend once all of this has blown over.

It would be unfortunate if you "lost" your card prior to the payment becoming due. This would result in a new card being issued with a new number that they would have no record of.

Westin

I am not sure that solution works Butts. If the same credit card provider I think they may just link the old and new account details so if you have a recurring payment set for the old card the charge when received moves to the new.  This at least my experience. 

Life__Goes__On

Butts said:

It would be unfortunate if you "lost" your card prior to the payment becoming due. This would result in a new card being issued with a new number that they would have no record of.

Best way is to contact card company and remove the reoccurring payment (even if it's just one payment it's classed as  reoccurring).
This is a legal right and must be action as long as you give one working day notice.
If the card company refuses or said it can't be done,   then if  the money is removed for the account  you have the right to get it reversed and money refunded straight away. The must also refund any charges ( if there are any). Also they must remove any adverse reference on your credit record  ( if there are any).

bflare

Life__Goes__On said:

Butts said:

It would be unfortunate if you "lost" your card prior to the payment becoming due. This would result in a new card being issued with a new number that they would have no record of.

Best way is to contract card company and remove the reoccurring payment (even if it's just one payment it's classed as  reoccurring).
This is a legal right and must be action as long as you give one working day notice.
If the card company refuses or said it can't be done,   then if  the money is removed for the account  you have the right to get it reversed and money refunded straight away. The must also refund any charges ( if there are any). Also they must remove any adverse reference on your credit record  ( if there are any).

I have had to do this before when I signed up for something that appeared to be a scam. Barclays did it over the phone successfully. 
Is it best for me to wait a while & basically do nothing as of yet & see what martializes? 

Butts

Westin said:

I am not sure that solution works Butts. If the same credit card provider I think they may just link the old and new account details so if you have a recurring payment set for the old card the charge when received moves to the new.  This at least my experience. 

With a recurring payment possibly, but a deposit paid as a one off you should be ok. If not Westin, follow LGO's advice.
I am in the unfortunate position of having lost the Credit Card I paid my ultra low deposit to Last Minute.com on last year. If you analyse your statement (online) you can spot recurring payments as they are marked thus.
My new Card has a completely different no and expiry date to the old one not to mention a new three digit number on the back.