Wizz Air - Refund, Section 75 or Travel Insurance

Dave1988UK

Me and my partner are due to fly from London Gatwick to Sofia on 2nd June with Wizz Air. We had thought that the flight would be cancelled, but it looks like it is still scheduled to go ahead.

We obviously will not be able to go given UK FCO advice, and that the Bulgarian government has banned entry to all foreign nationals until further notice.

Wizz Air are charging 80 EUROS per person, per flight to cancel (320 EUROS total), and we paid around 160 EUROS for the flights initially. To change the dates they are charging 35 EUROS per person per flight (total 140 EUROS) if done more than 7 days in advance of flight or 40 EUROS (total 160 EUROS) within 7 days.

I have emailed Wizz Air today explaining the situation and asking them to waive the cancellation fee and refund to us in full, as this would not constitute a 'voluntary cancellation'. I couldn't find a readily available customer service/help email address (found one on the invoice in the end). Am reluctant calling them at £1.35 a minute given they're warning on their website of long delays.

Anyway, If I get a reply I'm expecting it to say that they won't refund without us paying the cancellation fee.

What would be the next best step? Contacting Tesco (the Credit Card company we paid with) to make a Section 75 claim? Or contacting our HSBC Premier Account Travel Insurance?

Couple of additional things. The Tesco Credit Card we paid with has now been closed - does this matter? I also believe there's a £50 per person excess with the HSBC travel insurance.

Of course, hopefully Wizz Air just cancel the flight themselves in the coming days and we get an automatic refund but I think that's unlikely now :-(.

Thanks for any help or advice.

Life__Goes__On

Credit card will be of no use if your flights fly,  as Wizz Air have fulfilled  the contract.
Best contacting your insurance seeing if you are covered for FCO advice