JustGiving not allowing me to withdraw funds I've raised by Crowdfunding
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If everybody emails several times a week there will be a huge backlog of emails to be dealt with. Meanwhile the staff who are working cannot deal with problems because they are reading their way through the back log of emails3
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John_ said:DavidMorris52 said:I have, during Lockdown, been fundraising for several charities or causes. I have by and large used Justgiving which works ok if you can accept the delay of two weeks before the funds are released. However, I now have TWO SEPARATE cases where Justgiving is displaying (and has been for days) that funds are ready for withdrawal, and yet when I attempt to do so it flashes up an error message and tells me to contact support. I have messaged them several times by email and voicemail - and have not received a single answer.
I am infuriated by their indifference and the fact that I cannot get to the money raised so that I can forward it to the causes for which it was raised. Has anyone else experienced anything similar - or has anyone any suggestions regarding how I can address the situation? Is it a case for the police?
I appreciate any thoughts you have.0 -
ThumbRemote said:hollydays said:There have been a dearth of irate people on here who have sent numerous emails to companies at the moment ( is this part of the problem) , and have similar problems. Patience is all that is required . We are in the middle of a pandemic. Staff are in short supply.Which bit of that don't you understand .0
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sheramber said:If everybody emails several times a week there will be a huge backlog of emails to be dealt with. Meanwhile the staff who are working cannot deal with problems because they are reading their way through the back log of emailsThis ^^^^.I don't understand why some people think it's productive to bombard a company with emails.3
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Pollycat said:sheramber said:If everybody emails several times a week there will be a huge backlog of emails to be dealt with. Meanwhile the staff who are working cannot deal with problems because they are reading their way through the back log of emailsThis ^^^^.I don't understand why some people think it's productive to bombard a company with emails.3
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Well, when I didn't get a refund on theatre tickets and was fobbed off with a short-dated voucher, I emailed twice a day until they got sick of me and refunded my money. Why shouldn't the op get the money to pass on in a reasonable time frame?Je suis sabot...0
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Hoof_Hearted said:Well, when I didn't get a refund on theatre tickets and was fobbed off with a short-dated voucher, I emailed twice a day until they got sick of me and refunded my money. Why shouldn't the op get the money to pass on in a reasonable time frame?Or maybe they didn't get 'sick of you'.Maybe you just got to the top of the queue to be refunded...Can Justgiving be compared with a company selling theatre tickets?0
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