JustGiving not allowing me to withdraw funds I've raised by Crowdfunding

DavidMorris52

I have, during Lockdown, been fundraising for several charities or causes. I have by and large used Justgiving which works ok if you can accept the delay of two weeks before the funds are released. However, I now have TWO SEPARATE cases where Justgiving is displaying (and has been for days) that funds are ready for withdrawal, and yet when I attempt to do so it flashes up an error message and tells me to contact support. I have messaged them several times by email and voicemail - and have not received a single answer.
I am infuriated by their indifference and the fact that I cannot get to the money raised so that I can forward it to the causes for which it was raised. Has anyone else experienced anything similar - or has anyone any suggestions regarding how I can address the situation? Is it a case for the police?
I appreciate any thoughts you have.

tehone

DavidMorris52 said:

 Is it a case for the police?

Don't be so ridiculous, its not like they are some fly by night organisation!!
Ho long ago since you last contacted them, I would imagine that their response times are slower than normal.

DavidMorris52

tehone said:

DavidMorris52 said:

 Is it a case for the police?

Don't be so ridiculous, its not like they are some fly by night organisation!!
Ho long ago since you last contacted them, I would imagine that their response times are slower than normal.

Try reading what I wrote above. Numerous mails over a period of a week. If they cannot cope then they should not be offering the service.

jon81uk

DavidMorris52 said:

tehone said:

DavidMorris52 said:

 Is it a case for the police?

Don't be so ridiculous, its not like they are some fly by night organisation!!
Ho long ago since you last contacted them, I would imagine that their response times are slower than normal.

Try reading what I wrote above. Numerous mails over a period of a week. If they cannot cope then they should not be offering the service.

Given the current situation and many companies having low staff levels or switching to working from home delays for everything will be common. One week isn't a very long time at the moment, given them at least two weeks and then follow up again.

Also I though JustGiving paid directly to participating charities?

DavidMorris52

I change the benefiting cause for every quiz. If it is a registered charity then the money goes straight to them (so for example I've done that with RNLI and Cancer Research). However for local small causes (animal shelters etc) I get the funds then transfer them over and publish the receipts so total transparency is maintained.
My irritation here is that for both incidents JG is telling me the funds are ready to withdraw and then when I press the 'withdraw' button it says I need to contact technical support. Thus back to my original post here

tehone

Whilst its frustrating, 7 days at the moment is not that long to have to wait. Have you had any success with the online chat at all?

Manxman_in_exile

DavidMorris52 said:

tehone said:

DavidMorris52 said:

 Is it a case for the police?

Don't be so ridiculous, its not like they are some fly by night organisation!!
Ho long ago since you last contacted them, I would imagine that their response times are slower than normal.

Try reading what I wrote above. Numerous mails over a period of a week. If they cannot cope then they should not be offering the service.

I think the point tehone was trying to make was that, after just a week, it would be a ridiculous over-reaction to report JustGiving to the police(!).  I tend to agree with them.

John_

DavidMorris52 said:

I have, during Lockdown, been fundraising for several charities or causes. I have by and large used Justgiving which works ok if you can accept the delay of two weeks before the funds are released. However, I now have TWO SEPARATE cases where Justgiving is displaying (and has been for days) that funds are ready for withdrawal, and yet when I attempt to do so it flashes up an error message and tells me to contact support. I have messaged them several times by email and voicemail - and have not received a single answer.
I am infuriated by their indifference and the fact that I cannot get to the money raised so that I can forward it to the causes for which it was raised. Has anyone else experienced anything similar - or has anyone any suggestions regarding how I can address the situation? Is it a case for the police?
I appreciate any thoughts you have.

If you’ve been raising money for charities then why do you want to withdraw it yourself? Should it not be going directly to the charities?

SidneySmutt

Well done for raising money for the animals Dave. I hope you get this withdrawal/ transfer issue sorted out. 

hollydays

There have been an excess of irate people on here who have sent numerous emails to companies at the moment ( is this part of the problem) , and have similar problems. Patience is all that is required . We are in the middle of a pandemic. Staff are in short supply.Which bit of that don't you understand .

ThumbRemote

hollydays said:

There have been a dearth of irate people on here who have sent numerous emails to companies at the moment ( is this part of the problem) , and have similar problems. Patience is all that is required . We are in the middle of a pandemic. Staff are in short supply.Which bit of that don't you understand .

Possibly your incorrect use of the word 'dearth'.