Eurocamp refund credit not Full holiday Cost

Suebeedoo

Hi

I’m wondering if anyone else has received the email from Eurocamp regarding their “refund credit” but the total cost they are refunding is not the total cost you paid for your cancelled holiday...? 

Am I wrong in thinking as I booked accommodation and travel through Eurocamp, I should receive a credit for both  - Brittany Ferries from what I can see, is not running a passenger service at present, and the FRENCH and UK Governments are both saying do not travel.

the refund is £487 short of what I paid out... 😔 

Any advice would be greatly appreciated! 

I have emailed Eurocamp back regarding this matter, but they’re so busy I’m sure, that it will probably take some time for them to respond. 

Thanks in advance

Life__Goes__On

If you booked accommodation and ferry at the same time from them,  it's a package holiday, so should have given you a cash refund with 14 days.

Suebeedoo

Thanks it was definitely all booked through Eurocamp.  I will want and see what comes back.  Missing a holiday is sad... but really don’t want to have to fight about getting my money back 😢

Life__Goes__On

Suebeedoo said:

Thanks it was definitely all booked through Eurocamp.  I will want and see what comes back.  Missing a holiday is sad... but really don’t want to have to fight about getting my money back 😢

If they keep refusing to fully refund go to your card company it you paid that way.

antiquebiker

Suebeedoo said:

Hi

I’m wondering if anyone else has received the email from Eurocamp regarding their “refund credit” but the total cost they are refunding is not the total cost you paid for your cancelled holiday...? 

Am I wrong in thinking as I booked accommodation and travel through Eurocamp, I should receive a credit for both  - Brittany Ferries from what I can see, is not running a passenger service at present, and the FRENCH and UK Governments are both saying do not travel.

the refund is £487 short of what I paid out... 😔 

Any advice would be greatly appreciated! 

I have emailed Eurocamp back regarding this matter, but they’re so busy I’m sure, that it will probably take some time for them to respond. 

Thanks in advance

When my holiday was cancelled with Eurocamp last week I received an email on Friday telling me I will get a full refund but may take some considerable time.

Today I received an email with a credit not attached telling me if I don't use it by 31st March 2021 I can request a cash refund.

I replied saying I'm not happy to wait this long as that would be at least 15 months!

I also booked it as a package including Brittany Ferries and the credit note is approx £300 short of what I paid.