Sky Sports cancelled, not paused my subscription

bradders1983

Moneyineptitude said:

bradders1983 said:

Your comment "how can you have call centre staff working from home" seemed to me to be a comment that you couldnt think ANY call centre staff could possibly work from home whatsoever.

Maybe be more specific next time to avoid confusion.

I said how can they (Sky) have call centre staff working from home. So I was very specific. 

It's also (as I've said) a technical and GDPR nightmare having staff access private customer details from home. Are the staff to use their own phones and computers to do this? 

Regardless, neither Sky nor Virgin nor BT have enabled customer facing call centre staff to work from home. 

I have no idea.  The fact that at least 3 other firms I have named have call centre staff working from home clearly shows it it possible and they have probably looked into the legalities of it much more than me and you have 😉

[Deleted User]

bradders1983 said:

I have no idea.  The fact that at least 3 other firms I have named have call centre staff working from home clearly shows it it possible and they have probably looked into the legalities of it much more than me and you have 😉

Legalities are not the issue. It's mainly the cost of fully protecting customer details and of providing the necessary equipment etc.  

Utilities obviously have the resources, that's a given. 

Can't comment on the Travel firms, though there is only your word that the people you spoke to were at home. Why would they reveal that to you, I wonder?  

I also  fully expect that they rang you over an issue rather than you calling them...

bradders1983

Moneyineptitude said:

bradders1983 said:

I have no idea.  The fact that at least 3 other firms I have named have call centre staff working from home clearly shows it it possible and they have probably looked into the legalities of it much more than me and you have 😉

Legalities are not the issue. It's mainly the cost of fully protecting customer details and of providing the necessary equipment etc.  

Utilities obviously have the resources, that's a given. 

Can't comment on the Travel firms, though there is only your word that the people you spoke to were at home. Why would they reveal that to you, I wonder?  

I also  fully expect that they rang you over an issue rather than you calling them...

Why would they reveal that? Because I was being polite and making small talk whilst they were updating something. Not everyone contacts call centres to rant and rave. 

And no, I rang Jet2 and TUI in both cases, sorry to disappoint. Cant speak for what British Gas are doing as it was just a woman on an advert.

If you don't believe me, then I will get over it rather quickly 🤣

SmashedAvacado

so many other businesses manage to allow remote access - its not a GDPR nightmare - you just need somewhere to work and an internet connection. They are a technology company - the fact that they can't deal with even the most basic enquiries remotely shows them to be entirely lacking.

[Deleted User]

SmashedAvacado said: They are a technology company - the fact that they can't deal with even the most basic enquiries remotely shows them to be entirely lacking.

I despair of people expecting firms to have somehow prepared in advance for the unique circumstances of a global pandemic, the likes of which have never been experienced in living memory. 

Face it, you have a minor query about subscription television which is currently costing you precisely nothing. 

 In your position, I'd wait until the situation returns to normal and then sort it out with no stress or long wait on the telephone. If Sky still fail in your eyes then no one is forcing you to remain their customer, although the other telcos are similarly struggling too.  

As I said earlier, it's all about perspective.

bradders1983

Two travel companies and a utility firm managed it easily enough, one of whom has people working from home in normal times it seems. But there we are.

SmashedAvacado

most other businesses are managing to operate without needing to be in the office - they are a tech company - this tech is not complicated, and should come naturally to them. As has been said, plenty of other providers have a solution - their solution is basically to stonewall you - to say you can't even engage with them. not even - send us an email, or leave your details and we will call you back / or log your issue with us - nothing. basically we do not exist to them at this time. That is not good customer service

brewerdave

Re the original point of this thread, the Future bills section online now shows an add on note:-

Your sport is paused

Some customers are seeing a Sky Sports/BT Sport subscription cost on future bills, please rest assured that you will not be charged until the action returns. We will be in touch as soon as we get any news.

If you actually look at past bills the detail says "credit for cancellation of Sky Sports" doesn't mention "pause"
Has the original poster actually looked at his bills online to see if his account is truly cancelled ?

Further point -I "cancelled" on 23rd March.