PayPal money trapped

1 Post
Newbie
I created a business account for a small business I am running with a fellow student. After a certain amount of money is transacted you must verify your account. To do that it only gives you an option to verify it with a passport or driving license but we don’t have one for our business name? We also don’t have business stationary to change the name to my passport name. It hasn’t given me an option to remove the money from the account & can’t get through on the phone or an alternative with emails. Our money is stuck in the PayPal because they’ve limited all actions - you also can’t close a limited account !
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If you login to PayPal it may say that you haven't added your passport details but it didn't make any difference when I did.
There is a specific link for providing further information which isn't immediately obvious. If you go into Help and type in something like account verification you then get taken to a section that, in my case, asked for photo id, proof of address via a utility bill and a tick in a box on another subject. I scanned the first two and downloaded them. I left it overnight and the next day it had been approved and I could withdraw my funds.