Sky recontract admin fee

50Twuncle
50Twuncle Posts: 10,763 Forumite
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Am I the only person who has noticed that Sky have doubled their recontract admin fee to £20 ?
What do people think about this charge - which they claim - we can't avoid paying ?

Comments

  • Hammer_Time
    Hammer_Time Posts: 446 Forumite
    First Anniversary Photogenic Name Dropper First Post
    I believe it depends on what package you have, mine was only £10 and they wavered it because I was a loyal customer.
  • Lambyr
    Lambyr Posts: 437 Forumite
    First Anniversary First Post Combo Breaker
    Seems to be variable.
    My "offer" when cancelling (which was terrible) came with a £20 admin fee.
    Subsequent offers (one received via SMS chat, one from an email) had a £10 admin fee.
    She would always like to say,
    Why change the past when you can own this day?
  • almillar
    almillar Posts: 8,621 Forumite
    Photogenic Name Dropper First Post First Anniversary
    Mine was quoted as £10, then the charge was actually £20 - this is, I assume, a charge for the broadband change, as well as the TV - 2 charges of £10.
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Photogenic First Anniversary Name Dropper First Post
    I believe it depends on what package you have, mine was only £10 and they wavered it because I was a loyal customer.
    I too am a loyal customer (19 years worth of loyalty) - but they refuse to waive it - trying to con me out of £20 at the same time as a considerable increase my monthly bills - what would you do ?

  • Hammer_Time
    Hammer_Time Posts: 446 Forumite
    First Anniversary Photogenic Name Dropper First Post
    I would phone up again and ask to cancel, they will probably offer you a deal. If your happy to accept it say to them would they waiver the admin fee because you are a loyal customer. However it all depends on the advisor you speak to. Good luck.
  • I updated my TV deals a couple of months ago and they waived 3 £10 fees because I am a loyal customer (over 15 years).
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