Payday Loan offer - should I accept or decline?
I submitted a mis-sold payday loan to Car Cash point on the 21 January 2020 through Resolver, and they responded that the complaint refers to an account that I held with them over six years ago and there lending was responsible, so because of this they would not be accepting my complaint.
I responded a couple of months later (10th May 2020) stating that I am dissatisfied with there response and would like to move towards a solution.
To my surprise I received a phone call from Car Cash points customer care manager today asking if we could come to a resolution over the phone instead of going back and forth through Resolver. He wanted to hear my side of the story.
I proceeded to tell him that at the time of taking the loan out I obviously really needed it, but my financial situation got worse, to the point I missed a lot of payments to them which left my in arrears and when I asked if I could reduce my repayments to a affordable amount I was told no and if i didn't stick to the original amount my car would be taken from me, which ended up happening. My car was taken to Car Cash points depot where i wasn't able to claim it back until i forked out i think it was around £2000.
Which i had to end up begging my dad and Nan for the money.
Below is the email from the customer care manager with the offer.
Please let me know if you think i should accept the offer, take it further through Resolver or ask for a higher offer?
It was a pleasure to speak with you today.
Further to our conversation we have offered you a £500 gesture of goodwill payment as full and final settlement to your complaint regarding irresponsible lending and account management.
If you wish to accept this offer we would like to try to pay this redress to you as quickly as possible so all you need to do is confirm your acceptance by reply and provide the bank details of the account you would like us to pay into.
Should you have any further queries please contact me directly on the above number or by reply to this email.