P & O Cruise cancel/refund

Galaxy99

I had a cruise booked for 23/5/20, which of course is now cancelled, we ar first accepted back in March, 50% refund, 50% as future credit.
We havent recieved the money yet, and everytime I ask they keep making the date longer and longer.
Can I request a full cash refund now it is cancelked, eg change my mind about the Future cruise credit. 
Also can I also go down the chargeback route to get my money back. 

Life__Goes__On

Galaxy99 said:

I had a cruise booked for 23/5/20, which of course is now cancelled, we ar first accepted back in March, 50% refund, 50% as future credit.
We havent recieved the money yet, and everytime I ask they keep making the date longer and longer.
Can I request a full cash refund now it is cancelked, eg change my mind about the Future cruise credit. 
Also can I also go down the chargeback route to get my money back. 

They don't have seemed to have kept to the terms of the agreement, so why should you
You could raise a "Chargeback"  against the transaction stating non-supply of service, (using proof of cancellation)  also state that you have rejected a voucher as it was only for 50%

If that fails then it's a Section 75 if on the credit card.
The retailer (cruise) can dispute the Chargeback,  but it must supply evidence to the card company
Personally can't see what evidence it could supply

Smyth62

My lovely ex mother-in-law who is 82 years old had two cruises booked with P&O for this year. The bookings were both made last year and she was really looking forward to them. The first one was due to sail in May and the second one in October. She had paid in full for the May cruise and a deposit of £222 for the October one. The lead passenger was another member of the family and when the pandemic hit, without checking with the mother-in-law he cancelled the cruise, there was no way he or anybody else would be travelling. The ex mother-in-law wrote to P&O requesting a future cruise credit. P&O responded stating that as the lead passenger had cancelled this ruled out any chance of her receiving a full refund. Is that correct? Regarding the other cruise for which she paid a deposit of £222 they said she would loose her deposit. is that also correct? Please could anyone help, I can’t believe that companies treat existing Client’s this way, does customer loyalty count for nothing these days. She doesn’t want a refund, she just wants to be able to put the money towards another cruise, when safe to do so. To date nothing has been received so why can’t they do a FCC?  Please can anyone help?

DCFC79

Smyth62 said:

My lovely ex mother-in-law who is 82 years old had two cruises booked with P&O for this year. The bookings were both made last year and she was really looking forward to them. The first one was due to sail in May and the second one in October. She had paid in full for the May cruise and a deposit of £222 for the October one. The lead passenger was another member of the family and when the pandemic hit, without checking with the mother-in-law he cancelled the cruise, there was no way he or anybody else would be travelling. The ex mother-in-law wrote to P&O requesting a future cruise credit. P&O responded stating that as the lead passenger had cancelled this ruled out any chance of her receiving a full refund. Is that correct? Regarding the other cruise for which she paid a deposit of £222 they said she would loose her deposit. is that also correct? Please could anyone help, I can’t believe that companies treat existing Client’s this way, does customer loyalty count for nothing these days. She doesn’t want a refund, she just wants to be able to put the money towards another cruise, when safe to do so. To date nothing has been received so why can’t they do a FCC?  Please can anyone help?

You should have started your own thread.
How was the £222 paid ?

Smyth62

Hi thank you, it’s all new to me. i will have a look at starting a new thread. The £222 for the October cruise was paid by credit card?