All Inclusive Holiday with reduced facilities in Hotel - HELP

godbola

Me and my family have booked a TUI all inclusive package holiday to the Holiday Village in Tenerife in late August 2020. We are due to pay our last installment on the holiday by 1st June 2020. We will be paying this in the hope/expectation the holiday will go ahead. My question is what would happen if we are allowed to go on the package holiday, but the hotel is running with reduced facilities (i.e. no kids club, pools closed, no buffet, no entertainment etc..). Will I be eligible for a refund / % money back on the basis I paid the price I did to get all of these facilities? Do I have any consumer rights?

bradders1983

You could always understand the situation is unprecedented and not get your compo face on?

godbola

Thanks for that unhelpful comment. Desperate to go and enjoy all of the facilities, however it wont exactly be the best holiday for me two kids if the pools / hotel waterpark / kids club / entertainment is not on. I appreciate the situation is unprecedented, but equally if I am paying to test drive an Aston Martin, I don't want to turn up and test drive a Fiesta.

bradders1983

My point being is that people are going to have to accept a new reality. If people want a functioning travel industry going forward, getting compo faces on and demanding money back isnt the way to do it.

If anything holidays will end up costing more. All inclusives turning to table service requires more staff, which pushes prices up.

Ganga

bradders1983 said:

My point being is that people are going to have to accept a new reality. If people want a functioning travel industry going forward, getting compo faces on and demanding money back isnt the way to do it.

If anything holidays will end up costing more. All inclusives turning to table service requires more staff, which pushes prices up.

Also with people having to keep apart whilst round the pool/in the bars etc I think that hotels will take fewer guests so this will also push the price up but as been said the future of the travel industry is going to be something that we have not seen before and will have to get used to.

Jonah01

bradders1983 said:

You could always understand the situation is unprecedented and not get your compo face on?

Understand the situation yes but spending 6k for a holiday that isn't what you paid for is hardly a compo face. 

perc

I am also interested to know the answer to this. It is not getting 'your compo face on' at all, it is simply asking a question of our consumer rights.
I accept that these are unprecedented times and that the facilities may be reduced, but if thats not what you paid for then surely we should be given the option to cancel ahead of departure?

Westin

It’s probably too early to know exactly what will happen and how any changes in hotels will impact guests.  

I have no doubt that some temporary changes will be necessary for the safety and well-being of guests and staff and not to review these would be foolhardy.  I am sure lots of thought is being put into this but as we can see in the U.K. alone, the situation and rules as we come out of ‘lock-down’ seem to change almost daily. 

I think jointly we all need to be flexible about these things and New World changes.  Annoying and frustrating it may be tosome that certain facilities are reduced or lost, we may need to adapt and be more accepting. Certain trade-offs might be needed if we still wish to travel and go on holidays.

Overall - wait and see. Then if you are unhappy have a polite, reasonable conversation with the tour operator to see what amendments or changes can be made to accommodate your views and wishes.

Pollycat

I agree with Westin.

Nobody knows what the world will look like in 3 months times.

Not here in the UK, let alone in a different country.

As the OP has asked a contractual question, the best place to ask would be to TUI.

But they are probably far too busy sorting out refunds and refund vouchers to answer a 'what if?' question.

[Deleted User]

I am another that says wait and see what the situation is in late August.   Logically I can't see any holiday companies flying people to hotels where they are going to be virtually  'bored', starving prisoners in the first place.   Hotels are not stupid they actually want customers to enjoy it (otherwise they won't get many rebookings) so if they are open and welcoming guests, on the advice of their Government and the UK is allowing people to travel and return without going into quarrantine on return by then,  I am sure they will have sussed out the best ways to ensure the guests have a good time with minimal risks to all concerned.   

TELLIT01

I don't think the OP has a compo face on.  It's not unreasonable to expect to get what you pay for, even if there have to be some alterations.  To me it would depend on the extent of those alterations.  Table service instead of self service means you are still getting meals.  The small print of many tour operators does say things along the lines that facilities may not be available at all times, which could cover loss of kids club and pools.

Spain has just imposed an effective ban on all non-nationals and non-citizens visiting Spain.  Nobody knows how long that will remain in place.