Tui tel no’s ‘say call back later’

Jammr

This is my 10th day to get on hold with TUI, think I am going for a world record.

Thrugelmir

bradders1983 said:

Indeed. Started at 1.35pm yesterday on 2 phones, 

Then everybody wonders why the phone lines get jammed and complains about the service providers............ Needs to be a sticky on this topic at the top of the forum. Would save a lot of people ranting unnecessarily. 

bradders1983

Thrugelmir said:

bradders1983 said:

Indeed. Started at 1.35pm yesterday on 2 phones, 

Then everybody wonders why the phone lines get jammed and complains about the service providers............ Needs to be a sticky on this topic at the top of the forum. Would save a lot of people ranting unnecessarily. 

Me taking 38 mins on 1 phone or 19 mins on 2 phones is of no consequence really is it?

Thrugelmir

bradders1983 said:

Thrugelmir said:

bradders1983 said:

Indeed. Started at 1.35pm yesterday on 2 phones, 

Then everybody wonders why the phone lines get jammed and complains about the service providers............ Needs to be a sticky on this topic at the top of the forum. Would save a lot of people ranting unnecessarily. 

Me taking 38 mins on 1 phone or 19 mins on 2 phones is of no consequence really is it?

Two phones.  Everybody trys to be clever and doesn't get through any quicker. Might not even allow someone else to get in the queue even. 

bradders1983

Judging by people with attempts in the high hundreds being posted on the forum, and some people not getting through after days, I would suggest I did get through quicker than most people. Go me! 🥳🥳

Butts

Is the Call centre in the UK, and does anyone know how many people they have manning the phones ?
With the current volume of calls would it not make sense (if they have enough staff) to man it 24 hours a day - perhaps three 8 hour shifts ?

les1466

bagand96 said:

les1466 said:

bagand96 said:

Yeah of course they are employing people to sit there all day answering a phone and hanging up.

Have you tried????? Probably no. Please try and get through.  after 100's of calls AND the phone put down you will realise that you haven't a clue what you are talking about.... In the real world we like to believe what you are saying is true, however, in this case it simply is not!!!  Try and see.... TUI do NOT want to pay people back because it will no doubt be the end of the company if they do. They offer silly incentives instead f offering 2 buttons... One for there offer, on for the refund.... That would of made everyone's life a lot easier. Yet they have made it EXTREMELY  difficult to get back what is rightfully ours.

Anyway, please try and see. 

Well I don't have any bookings with them, so calling them would be a little counter intuitive, and probably block a place in the queue for a genuine customer.  I do have bookings with other companies though and have had varying levels of success in getting in touch with them - it's the same with many large travel companies.  Their customer relations departments are simply not set up for dealing with the volume of customers that need to get in touch. 

There's a large TUI thread with a number of forum posters saying they've successfully got through and managed to get a refund, some reporting that quite quickly too.  Maybe they all imagined though, or maybe they made it up.

Well thats very convenient when you have no clue what its like to be in our position, one of the 100,000s that cant get through, cant get a refund!!! We can all read the information that TUI are stating, as you do, but your not being constructive by talking about a situation you have absolutely no clue about!!! 
Do yourself a favour, don worry about the 100,000's trying, because you are so concerned about someone losing there place.... Give it a try if you have a spare hour and try before preaching!!! Here is the number 020 3451 2868 - Then press 2, 2 and then 1.

I'll make you a promise. If you get through and speak to an advisor I will give you my credit vouchers for £2500.

Thats how sure I am!!

bradders1983

Butts said:

Is the Call centre in the UK, and does anyone know how many people they have manning the phones ?
With the current volume of calls would it not make sense (if they have enough staff) to man it 24 hours a day - perhaps three 8 hour shifts ?

Lady I spoke to said she was at home, yes she was British, and she was finding it tricky doing everything on her home laptop 

les1466

bradders1983 said:

I have tried. They never hung up on me.

bradders1983 said:

I have tried. They never hung up on me.

bradders1983 said:

Indeed. Started at 1.35pm yesterday on 2 phones, 19 mins later on my 130th attempt I got into the queue (option 1 and then option 5). Wasnt cut off, spoke to a very nice lady, £400 on the way back to me.  Just make sure you are nice when you get through, it isnt their fault.

Trust me I will be really nice, I will be relieved, over joyed, ecstatic.... my problem s getting them to answer... 

Did you ring off a landline? Whats the trick??? 

Unfortunately I only have a mobile phone, which to be honest Im glad about as it shows the number of times I have tried ringing.

Bradders 1983. Please if you are not working at the moment because of the virus situation. Give it a try today. I am not making this up. What you have to realise is, this is building up and up and up every day with people trying to get refunds. My partner said to me after all the trying, "why not try in a few weeks?". Well the problem with that is, once you've waited for your your credit code it will be a week or so after you were supposed to go on holiday. I waited patiently as told by TUI as they were unindated and to wait until Id received the code. The thing is, as time moves along more and more people are receiving the codes, more and more holidays have come to pass that people are no going on.More and more people are trying to get they refunds. It has now built to an epidemic rate. You were probably one of the earl ones o get your code. Im not sure when you were due to fly but I bet it was near the beginning of April. I was due to fly the 30th. I received my codes on the 7th. Now it is impossible. Im sure when you got through it was far easier.... Please believe me and try, no it is impossible!!! 

TUI need to man up and change this ridiculous way to recoup money. 

les1466

Butts said:

Is the Call centre in the UK, and does anyone know how many people they have manning the phones ?
With the current volume of calls would it not make sense (if they have enough staff) to man it 24 hours a day - perhaps three 8 hour shifts ?

This really would make sense.... But no, if they wanted to make it easy they would of just refunded to money back and let us make ou own decisions about if we would like to rebook other holiday. Imagine the amount of customer loyalty they have lost through this??