Please can you make my job easier.

pak2

WOW

I have read something of Loon's that actually makes sense.

about mis-selling / being conned.

But saying that, under contract law, a person must be informed you of any details that are on a contract that make a vital role of the contract.

So mis-selled or conned or contract issues, if really doesn't matter.

If you sign something in your home you have a legal 7 day cooling off period. If this right is infringed in anyway, i.e lack of info left etc. Then Loon this is your job to highlight and get OFGEM to set sanctions.

Pak

dag_2

I hate to say it but I think Loon might have a point.

If the rep gives you a load of bluff that the contract doesn't cover - then it's an advertising misdescription issue. It's up to the ASA to deal with that sort of thing - not Energywatch. What's the point of having Energywatch duplicate the ASA's work?

But I think Loon maybe hasn't made it clear ....

if the contract info is different to the actual tariff, then you have mis-selling.

Not sure about that. How do you know what the "actual" tariff is? - is it the tariff on the bill, or the tariff on the contract? I'd have thought that if the tariff on the bill is different to the tariff on the contract, then you have a bill that cannot be enforced in the courts. To argue about whether one of these is the "actual" tariff or not is beside the point.

But perhaps I've misunderstood - because I think that suppliers are supposed to have set published tariffs that are available to all consumers. Unlike other services, you generally can't negotiate your own exclusive tariff with gas or electricity. Perhaps the published tariff is what loon means when he says "actual" tariff.