P & O refunds cruises

acko17

No chance.. glad to have it back though

davebru

Refund of cruise trip arrived June 1 but we are still waiting for our refund for the pre-booked shore trips which were booked separately.  Eventually got through to P&O (yes, we got through!) and were told that the pre-booked shore trips refunds would be sent separately they also asked did I fill in the request form for a refund!   Has anyone else had a similar experience?  

acko17

Hi
Refund Form
pocruises.com/request
I thought you only filled in if cruise booked direct with P & O might be different with trips. I am also aware they dont pay the trip providers until after the trips have happened ,so no reason not to refund your money
Hope that helps
Cheers John

davebru

Same day I post my query, I decided I'd had enough of the waiting so I wrote to credit card company to claim off the Section 75.  Co-incidently, 2 days later I received a generic apologetic letter from P&O explaining that pre-booked offshore trips were being treated separately and would be credited to me in due course.  So I now have 2 irons in the fire.  It's a question of how long it will take via the Section 75 claim. Fingers crossed.
Regards  Dave 

acko17

Good Luck Dave..
Funny had no communication from my travel agent until two days after the money came back !
Keep Safe
John

davebru

EUREKA!!!
Have been paid outstanding money by P&O.  Looks like using Section 75 works as the Credit Card people have put pressure on to P&O to pay up.   Was credited through Card and not Cheque as Holiday booking was.
signing off this forum link but thanks for all advice and suggestions.  Best of luck to everyone. 

dave

acko17

Brilliant ...pleased for u ...keep safe John

hoster28

promised a refund within 60 days for my cruise on 17/3/20 have now had to resort to section 75 charge back. P+O keep referring to me as a loyal customer ,i am now a loyal ex customer.I hope that you all remember how they treated you when you consider who to cruise with next time !

MartinCricket

I booked 2 cabins, for a cruise in May with P&0. One of them was for my 80 year old father in law. Promised a full refund back in March, however we are still waiting for it, despite numerous emails. Will never book to use this company again, and will tell everyone to avoid!