Vanquis Bond

Thrugelmir

Albermarle said:

Some seem to be coping better than others though...

Ford had no "offers" for a period of time. No new cars to finance most likely the reason. 
While Vanquis have been providing card holders with payment holidays. 

SFindlay

Albermarle said:

Some seem to be coping better than others though...

Yes but some have been offering better rates than others so attracting more customers perhaps?? What is better getting a top of the table rate and waiting a few weeks for online access to money you cant do anything with anyway or a poor rate but within a few days can login and see the numbers doing nothing?? 

takemp

I really want to take my recently deposited money out of this bank. Can’t access online or authorise as there appears to be a password problem.  Over a month since I contacted customer services, 2 weeks since I made a complaint and a week since emailing the CEO. 

Thrugelmir

takemp said:

I really want to take my recently deposited money out of this bank. Can’t access online or authorise as there appears to be a password problem.  Over a month since I contacted customer services, 2 weeks since I made a complaint and a week since emailing the CEO. 

What's the issue with the password? 

eskbanker

takemp said:

I really want to take my recently deposited money out of this bank. Can’t access online or authorise as there appears to be a password problem.  Over a month since I contacted customer services, 2 weeks since I made a complaint and a week since emailing the CEO.

Did you make it clear that you were exercising your cancellation rights during the 14-day cooling off period?

You can cancel your Account without penalty within 14 calendar days of opening it. If you decide to exercise this right, you must send written notice to us at our Contact Address.

If not, then they're under no obligation to release your funds until the end of the fixed term....

takemp

Thanks  eskbanker but you have to be able to communicate with them to do anything and that is the whole problem.

An update after I rang again this week -  they have now brought in more telephone staff who are not able to discuss issues with you as they don't have the expertise but they will take a note of your issue and pass it on to customer services promising a call back in 4 days.  Mine took less than 48 hours and the problem is resolved.

wiseowl52

Had a nightmare journey with Vanquis Bank Savings who I sent my savings to after reading on Martin Lewis website that they were recommended for a 1.6% Fixed 1 year .   Sent my money in three separate amounts of 10,000 each time on the 16th, 17th and 20th April.  Was asked to send by post proof of ID documents which I did and had a letter from them on the 20 April 2020 to say received and they would be in touch within the next few days.  Then had an email from them on the 2 May 2020 saying they still needed proof of residency and ID so I rang them to say they had already confirmed they had received the proof and returned the documents to me.  Spoke with someone at Vanquis (and got their name) on the 5 May who said to ignore the email as there was a backlog.  Silly me thought everything was ok after all was on Martin Lewis website as being ok so was still waiting for my account number coming through with proof of my money in their account and then today some 2 months after money has gone into wherever it has been sitting with Vanquis I get a letter stating they have not been able to accept my documents!!! Really - I am a pensioner who provided proof of my state pension and have lived at my address for 13 years and was born in the UK and have lived here for 68 years without any break living elsewhere.  Mmm this is a scam.  They have had my money 2 months without giving me a penny interest.  Multiply that by the number of people this has also happened to and there does seem to be a lot, then they are quids in and we are quids out.  Martin Lewis what can be done?  Financial Ombudsman will be hearing from me but are probably swamped with complaints.  At the very least I want my interest.  Might not be much to Vanquis but it matters to me and I feel very aggrieved.  Incidentally I also put money with Saga and Virgin Money around the same time without a hitch.  Try them if you have money to invest but AVOID VANQUIS AT YOUR PERIL.