Travelodge - Refund of the 1st room and a voucher for the 2nd??

shaunmayhew19

First of all apologies for the long thread!
So back in Dec 2019, I booked 2 x rooms to Travelodge London Covent Garden for my mum's 60th Birthday travelling 03/04/2020. Both rooms were paid for in 1 single transaction and 2 x references were created for each room (both had extras like early check-in and breakfast). The total price was £228.98 (these were both the Saver rate options)
On the 24/03/2020 I received 2 x emails saying that due to COVID-19 the hotels will close, you have the option of a 25% extra voucher if you click by the 31st March or if not we will automatically refund you the total amount within 2 weeks after the 31st March.

The day after (25/03/20) I receive 2 further emails from Travelodge to say that the hotel will stay open (as Covent Garden is one of the hotels open for key workers) so you can continue with the stay or as we have changed the terms of our policy so you can amend or cancel for a voucher without incurring a penalty (at this point I had already requested to cancel the trains with LNER so had no way to continue with the stay, so opted for the 2 x vouchers even though there was no 25% option at this point).
 I then received 2 x emails with the confirmation vouchers for each of the rooms.

The day after (26/03/20) I receive another 2 x Important updates from Travelodge. This time apologising for a technical error as the previous email should not have been sent, as the hotel is only open for key workers. It did on this email have the option of the 25% extra voucher, or the information provided on the email dated 24/03/20 is still valid and will be entitled to a full refund if the button is not clicked before the 31st March (However at this point I had already clicked cancel booking and got 2 x vouchers!). 

So then a week goes by and I get an email from Travelodge saying a refund has been processed for 1 of the rooms on the 05/04/2020 and true to its word the money is in my account of £114.49 the next day). (Great I thought I am getting the refund after all). However no further emails were sent regarding a refund for the second room.

So on Monday 13/04/20 - I sent an email to Travelodge asking where the refund for the second room is, as they refunded 1 room and not the other. They replied on Monday 20/04/20 saying I have a voucher for the second room and is valid to use until December 2021.

Just wondering if anyone else has experienced this? I feel as though Travelodge should be refunding both rooms as it was their technical error in sending the middle email (about the hotel staying open) in the first place. As I only clicked on the voucher as they said it was staying open (and I couldn't travel there anyway). It does not explain why they have refunded 1 room and issued a voucher for the second? Just wondering what is the best action to take?

Thank you everyone!