Refund being sent to a closed account - help!

maverick19

I booked to fly to Singapore with Singapore Airlines last year for this June.   With the covid crisis, the flights have been cancelled by the airline.  However, Singapore airlines insist they will only refund to the account from which it was paid, and that account is now closed when I switched banks.
Singapore airlines say it's the bank's problem and the bank say its Singapore airlines'.   Neither, will budge.
I really don't know how to resolve this?

george9071

Once the airline company send the money to the closed accounts it should bounce back to them, once this happens make a claim for your money back and if they still don't budge tell them you will go higher, hopefully you will get this situation resolved!

digalumps

Did you just close your account or did you switch it via the CASS

if the latter the money should be forwarded on

Hasbeen

digalumps said:

Did you just close your account or did you switch it via the CASS

if the latter the money should be forwarded on

Op states that it was a bank switch. So as you say, money will be subsequently transferred to new account.

Op just has to wait until it all completes.

DCFC79

Hasbeen said:

digalumps said:

Did you just close your account or did you switch it via the CASS

if the latter the money should be forwarded on

Op states that it was a bank switch. So as you say, money will be subsequently transferred to new account.

Op just has to wait until it all completes.

OP says they switched banks, it doesnt say they used the CASS service do the switch but they just switched banks.
Be easier if they did use the switching service.

born_again

Let me take a guess that the Op used to be with Halifax...

But just when did the OP switch, was it a full switch or partial?

maverick19

Thanks people.  Yes, it was the bank switching service.

maverick19

It was from Santander to nationwide.

digalumps

If you used the switching service then your money will be forwarded on from your old account to your new account

colsten

digalumps said:

If you used the switching service and it was the switching service that closed the old account then your money will be forwarded on from your old account to your new account

Clarified that further for you. Nationwide do offer a partial switch, too, which doesn't close the old account. No forwarding of incoming payments will happen for partial switches. We still don't know whether the OP had a partial or a full switch, although I tend to think it was a full switch, and any money refunded to Santander would automatically be forwarded to the OP's Nationwide account. Odd that "the bank" (which one?) won't "budge"?

digalumps

yes agreed although that would imply either the old account is still open or that they subsequently closed it after the partial switch