TUI Low Deposit - nothing further to pay if we cancel?

Butts

secondincometrader said:

Butts said:

bagand96 said:

Another case of someone happily accepting the T&C’s (and confirming they do so) when booking a holiday, but later finding they are not happy with said T&Cs, that they agreed to. 

Indeed, especially the bit's about receiving a cash refund within a proscribed period if the Holiday is cancelled by the provider which turns out to be a fallacy.
It works both ways !!!

Read my post properly, nothing wrong with the T&Cs, the issue is their process does not support the T&Cs, at no point do they detail what the full deposit amount is.....

If you read my post properly I was commenting on what bagand96 said  - I quoted them not you !!

Pollycat

secondincometrader said:

Butts said:

bagand96 said:

Another case of someone happily accepting the T&C’s (and confirming they do so) when booking a holiday, but later finding they are not happy with said T&Cs, that they agreed to. 

Indeed, especially the bit's about receiving a cash refund within a proscribed period if the Holiday is cancelled by the provider which turns out to be a fallacy.
It works both ways !!!

Read my post properly, nothing wrong with the T&Cs, the issue is their process does not support the T&Cs, at no point do they detail what the full deposit amount is.....

In my booking with TUI, it was very clear that I was paying a low deposit at the initial booking stage.

It was very clear by what date the balance of the low deposit was due.

It was very clear what the amount of that balance deposit was.

Streaky_Bacon

It is very widely assumed that anything a company puts in it's T&Cs is legally enforceable. This is not neccessarily true for deposits and many other clauses.

https://www.bbc.com/news/business-47949915

Cancelling or not paying a balance or further deposits will certainly complicate the contract situation, but it should be clear to everyone by now that getting the extra money back will be an uphill battle which may take months at best.

It is clear to a lot of people that there is a difference between an apparent legal protection and actually enforcing that legal protection. In that case it is much better to have the money in your account than having to chase it with no guarantee of success.

All cases will be different, but depending upon the amount involved and how soon the holiday is booked for, it may be prudent to write to the supplier, state that your are not cancelling, but that you will not be paying the extra amount until restictions are lifted to at least make the trip legally possible. Also ask them to clarify whether they can guarantee the holiday is going ahead, and how they have come to that conclusion, and tell them that you will review your position depending upon their response.

It is true that the supplier, in line with their T&Cs may try to claim that amounts to a cancellation, but that will be for a future arbitrator to decide on the facts and on the actions of both parties.

Sooler

https://www.tui.co.uk/destinations/info/low-deposit

Short Haul and Mid Haul Holidays

"You can now book your short-haul or mid-haul holiday with a deposit from £50 per person, or – for holidays departing after 1st May 2021 – from £75 per person. The full deposit amount is £200 per person – so the remaining deposit balance will be due up to 12 weeks after you've made your booking depending on departure date."