Fonehouse error

deanosfc9

Yesterday i got an incredible deal on a phone contract on fonehouse. Today they however sent an email saying it was an error and they are unable to fulfil my order. In their T&C's it says this "In the event of any human errors with our pricing, we will notify you accordingly and these will be amended and withdrawn." 
Is that ok for them to still do it or can i do anything to retain my original deal with them?  

candiii

Yes it's ok for them to do it

OrbitHeadache

Dean what was the deal?

mrochester

deanosfc9 said:

Yesterday i got an incredible deal on a phone contract on fonehouse. Today they however sent an email saying it was an error and they are unable to fulfil my order. In their T&C's it says this "In the event of any human errors with our pricing, we will notify you accordingly and these will be amended and withdrawn." 
Is that ok for them to still do it or can i do anything to retain my original deal with them?  

I believe the contract is only accepted by both parties at the point of dispatch. So if they’ve spotted the mistake before they’ve dispatched they can withdraw the deal and cancel any orders. 

JJ_Egan

You may be able to push them for a better new deal or a bit of discount .

deanosfc9

OrbitHeadache said:

Dean what was the deal?

It was £194.99 upfront cost and £34 a month for the iPhone 11 pro max. Obviously an error but was thinking/hoping they would honour their mistake haha!!
Speaking of which they still haven't refunded me my £194.99... Need to get on to them!

JJ_Egan said:

You may be able to push them for a better new deal or a bit of discount .

In the email they said as a goodwill gesture they'd give me a £20 voucher if i use them again in the next 14 days... gee thanks!